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Delivery Director, IT Services

hace 2 meses


Ciudad de México, Ciudad de México ITC WORLDWIDE A tiempo completo
About the Role

The ITC Worldwide Business Applications Domain Delivery Practice is seeking an experienced and highly dynamic leader to take on a leadership role for Technical Services & Support.


Key Responsibilities
  1. Manage and deliver the portfolio of large CRM and ERP implementations, accountable for the delivery quality and performance to budget for a portfolio of complex CRM and ERP projects across the Americas & EMEA.
  2. Ensure effective standards, processes, and tools are in place to ensure high-quality delivery and drive quality through a team that you will directly manage.
  3. Collaborate with Area/Sub Services leadership (Sales/AAD) to deliver on business goals aligned to customer outcomes.
  4. Manage a healthy delivery portfolio through portfolio governance and oversight of all services delivery activities.
  5. Act as project sponsor to key customers as required by the business.
  6. Partner closely with the Managing Architects and Global Pursuit team to ensure the right people are doing the right work at the right time.
  7. Direct involvement with customers when necessary to provide executive support on key engagements and business development opportunities.

Requirements
  1. Business leader with independent strategic thinking about business issues, able to see the big picture and unite new and disparate ideas with practical plans.
  2. Real-world experience with large Business Application implementations, preferably Dynamics 365.
  3. Exposure to multi-country and full life-cycle complex CRM and/or ERP implementation projects across various industries.
  4. Demonstrated track record of delivering complex projects.
  5. Capable of global leadership and reaching out to the appropriate global community to drive success.
  6. Effective field services practice leadership, demonstrating executive maturity and building a high-performing team.
  7. Proven track record of key stakeholder alignment, customer and partner satisfaction, driving revenue attainment, delivery excellence.
  8. Executive-level (CxO) interpersonal, verbal, written, and presentation skills; ability to mesh well with customer decision makers.
  9. Consulting start-up experience a plus, as is having led a regional practice or business function as an Architect.
  10. Resourceful, confident under pressure, with demonstrated skill in both crisis management and expectation management.
  11. Knowledge of Microsoft and SAP systems and tools highly desirable.
  12. Strong oral and written communication in English.
  13. Organizational and interpersonal skills.
  14. 10+ years IT industry experience with a minimum of 10+ years in services delivery organization.
  15. Ability to travel as high as 50% as demanded by the needs of our customers and our business.

What We Offer

Equity Partner track eligible for consideration through Limited Partnership. Share your curriculum vitals in confidence.


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