IT Portfolio Strategist

hace 1 semana

Xico, México Zendesk, Inc. A tiempo completo

About the Role:

Zendesk, Inc. is seeking an experienced and highly skilled IT Portfolio Strategist to join our dynamic team. The successful candidate will play a key role in driving the strategic direction of the company-wide CIO projects portfolio, influencing strategic technology and data initiatives, and ensuring alignment with existing business objectives.

Key Responsibilities:

  • Portfolio Coordination: Provide expert coordination and support across the CIO portfolio processes and capabilities (intake, prioritization, capacity, budget, roadmap).
  • Advanced Data Analysis: Conduct in-depth data analyses to detect trends, identify risks, and inform strategic decisions on IT investments.
  • Stakeholder Collaboration: Collaborate with senior stakeholders across the organization to understand project objectives and health, and provide strategic insights.
  • Financial Analysis: Conduct comprehensive financial cost-benefit analyses and ROI calculations related to IT projects and investments.
  • Performance Metrics: Drive the development and continuous improvement of IT portfolio performance metrics and reports, communicating progress and outcomes to management and stakeholders.
  • Risk Management: Lead risk management efforts and develop robust mitigation strategies as part of the portfolio management process.
  • Capacity Management: Oversee and contribute to the evolution of our CIO capacity and resource management tracking.
  • Data Stewardship: Serve as a data steward to ensure the accuracy of all portfolio information and implement processes to enhance data quality and timeliness.
  • Tooling Administration: Manage tooling administration in our portfolio management systems and ensure seamless integration across processes.
  • Decision Support: Support the Portfolio Manager in decision-making with up-to-date and relevant data insights.

Requirements:

  • A bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. A master's degree is preferred.
  • 2 - 4 years of relevant experience in data analysis.
  • 1 - 3 years of proven experience as a Portfolio Analyst, IT Analyst, or a similar senior role.
  • Deep understanding of IT operations and strategies, including software development, IT infrastructure, cloud technologies, data management, and IT governance.
  • Proficiency in advanced data analysis tools: Smartsheet, Jira, Google Suite (Sheets, Slides, Docs) with sophisticated skills in Sheets.
  • Extensive experience with Portfolio Management software and proficiency in data analytics and visual presentation tools.
  • Strong understanding of financial principles related to IT investments, budgeting, and cost modeling.
  • Expertise in project management methodologies such as Agile, Scrum, or Lean.
  • Exceptional analytical, strategic thinking, and decision-making skills.
  • Superior communication and presentation skills with the ability to articulate complex technical terms to non-technical stakeholders.
  • Certification in Portfolio Management Professional (PfMP), Project Management Professional (PMP), or equivalent is highly preferred.

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