UX Researcher

hace 4 días


Ciudad de México, Ciudad de México Zillow A tiempo completo
About the Role

We're seeking a skilled UX Researcher to join our Mover Experience UX research team at Zillow. As a UX Researcher, you'll play a critical role in driving research and design strategy to craft outstanding customer experiences. Your expertise will help us understand customer needs and preferences, informing product decisions that make Zillow the most-loved place to discover, buy, sell, or rent a home.

Key Responsibilities
  • Apply qualitative and quantitative research methods to evaluate customer experiences and identify opportunities for improvement
  • Synthesize customer needs to guide product strategy and innovation
  • Advocate for customer needs throughout the design process and ensure alignment with business initiatives
  • Lead research activities such as user interviews, contextual inquiry, surveys, diary studies, co-design sessions, concept evaluation, and usability testing
  • Present research insights and engage with designers, product managers, data scientists, engineers, and other researchers
Requirements
  • 2+ years of experience in UX research or a similar role conducting primary research in an applied setting
  • Experience moderating remote/virtual qualitative research with research participants
  • Expertise in survey design and descriptive and inferential statistics
  • Familiarity with data analysis using R or Python and SQL
Preferred Qualifications
  • Proficiency in data analysis using R, Python, or similar, and experience with SQL

We value the experience and perspective of candidates with non-traditional backgrounds. If you have transferable skills or related experiences, we encourage you to apply.

About Zillow

Zillow is reimagining real estate to make it easier to unlock life's next chapter. As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging. We're also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life.


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