Senior UX Researcher
hace 2 semanas
We are seeking a highly skilled Senior UX Researcher to join our Zillow Home Loans user research team. As a key member of our team, you will be responsible for driving research and design strategy to craft phenomenal customer experiences. You will provide our data-hungry team with meaningful customer insights and work with designers to evaluate experience outcomes.
Key Responsibilities:
- Apply appropriate research methods (qual and quant) to investigate and tackle ambitious customer problems
- Synthesize and frame customer needs to guide product strategy and innovation
- Advocate for customer needs throughout the design process and ensure they align with business initiatives
- Work closely with marketers, designers, product managers, and engineers
- Propose, test, and evaluate ideas that improve Zillow customer experiences
- Lead research activities like user interviews, contextual inquiry, quantitative surveys, diary studies, co-design sessions, concept evaluation, and usability testing
- Measure the success of products and how they improve customer experiences
- Present research insights and regularly engage with partners
- Lead multiple projects independently, prioritize business objectives, and deliver high-quality work on time
Requirements:
- Strong communicator with excellent collaboration skills
- 5–7 years as a user researcher or similar role conducting primary research with consumers and/or in B2B settings
- Experienced in working optimally with diverse, cross-functional product teams to guide strategic decisions
- Experienced in collaborating with other UX, insights, and consumer analytics researchers, especially for sophisticated/multi-modal studies
- Experienced in translating research findings into product improvements and describing why they matter to customers and business
- Experienced in defining customer experience opportunities, identifying connections across lines of business, and solving big-picture problems
- Experienced in presenting findings, engaging partners in research, and influencing them to take action
- Experienced prioritizing research activities to deliver practical insights and direction quickly
- Expert in a variety of qualitative methods, as well as in surveys; knowledgeable in the limits of qualitative research
About Zillow:
Zillow is reimagining real estate to make it easier to unlock life's next chapter. As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move.
What We Offer:
In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance, and location. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
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