Customer Service Operations Specialist

hace 2 semanas


Guadalajara, Jalisco, México Coyote Logistics A tiempo completo

Coyote Logistics is a leading global third-party logistics provider dedicated to excellence and integrity. Our success stems from exceptional people who drive our services and solutions.

As an Inbound Dispatch Support Representative, you will provide top-notch customer service in a fast-paced environment. You will communicate with truck drivers, dispatchers, and customers daily, using email and the telephone to deliver thorough information and facilitate complex solutions.

Daily Responsibilities:

  • Respond efficiently and accurately to callers, explaining possible solutions, and ensuring the caller feels supported and valued
  • Meet personal/team qualitative and quantitative targets
  • Use available resources to resolve issues independently, urgently, and thoroughly
  • Update and document information utilizing applicable company software
  • Create incidents & notify appropriate parties, escalating where necessary


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