Service Delivery Team Lead
hace 4 semanas
Job Summary: We are seeking a highly motivated and experienced Service Delivery Team Lead to join our team at Teletech Holdings, Inc. As a Bilingual Team Lead, you will be responsible for leading a team of associates in delivering exceptional customer experiences.
Key Responsibilities:
- Coach and Develop Associates: Provide guidance and coaching to associates to ensure they have the skills and knowledge needed to deliver exceptional customer experiences.
- Manage Multiple Tasks: Manage multiple, complex tasks and projects simultaneously, prioritizing tasks and ensuring timely completion.
- Mentor and Motivate Team: Motivate and mentor your team to achieve company and client goals, providing regular feedback and coaching.
- Utilize Technology: Utilize various TTEC and client tools and applications to accomplish required tasks, troubleshoot technology issues, and support outage processes.
- Impact Financial Health: Lead with compassion, help retain employees, and influence other drivers including absenteeism and occupancy to impact the financial health of the company.
Requirements:
- Associate Degree or Equivalent: Possess an associate degree, technical school, or equivalent work experience.
- Performance-Driven Culture: Promote a performance-driven culture and work towards reaching amazing results.
- Time Management: Utilize time management skills and manage priority tasks.
- Customer-Focused Mindset: Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks.
- Computer Systems: Be comfortable with computer systems.
What We Offer:
- Career Development: Support your career and professional development.
- Inclusive Culture: Work in an inclusive culture and community-minded organization where giving back is encouraged.
- Global Team: Be part of a global team of curious lifelong learners guided by our company values.
- Benefits: Enjoy a great compensation package, performance bonus opportunities, paid time off (PTO), and wellness and healthcare benefits.
About Teletech Holdings, Inc.:
We are a customer experience company that helps businesses build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. We talk, message, text, and video chat with millions of customers every day, starting with you.
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