Global Service Delivery and Transition Operations Lead

hace 4 semanas


Xico, México Allianz Partners A tiempo completo
Job Summary

We are seeking a highly skilled Global Service Delivery and Transition Lead to join our team at Allianz Partners. As a key member of our organization, you will be responsible for ensuring seamless global service delivery and efficient transition processes for our Mobile Device & Digital Risks (MDDR) and Easy Living (EL) line of businesses.

Key Responsibilities
  • Manage end-to-end service delivery for MDDR & EL operations, meeting or exceeding service level agreements.
  • Oversee and optimize processes to drive effectiveness and efficiency across all Global Service Delivery (GSD) centers.
  • Implement and monitor service level agreements to meet or exceed Business Partners expectations.
  • Establish cross-global competency centers operating rhythm to track operational performance and address escalations proactively.
  • Oversee transition planning and execution for new projects, ensuring adherence to timelines and smooth knowledge transfer.
  • Lead the planning and execution of transition for new projects and ensure to adhere to toll gate timelines while collaborating with cross-functional teams to ensure smooth knowledge transfer and onboarding of new processes.
  • Identify opportunities for process improvement and implement best practices to enhance quality and effectiveness.
  • Establish and maintain strong relationships with key stakeholders and act as the primary point of contact for MDDR & EL discussions and escalations.
  • Proactively identify and mitigate risks associated with service delivery and transitions.
Requirements
  • University Degree; fluency in English, additional European language proficiency a plus.
  • Significant years of experience in service delivery and transition management, preferably in the insurance industry.
  • Strong project management skills, proven track record of managing global teams and delivering high-quality services.
  • Excellent communication and interpersonal skills.
  • Analytical mindset with the ability to drive data-driven decisions.
  • Certification in Project Management and experience in MDDR & EL insurance or related financial services preferred.
  • Technical skills in process management, data analytics, reporting, and data mining.
About Allianz Partners

Allianz Group is one of the most trusted insurance and asset management companies in the world. We care for our employees, their ambitions, dreams, and challenges, and believe in a diverse and inclusive workforce. We encourage you to bring your whole self to work and are proud to be an equal opportunity employer.



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