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Customer Success Manager

hace 2 meses

Veracruz, Veracruz-Llave, México Check Point Software Technologies Ltd. A tiempo completo

**About Us**

Check Point Software Technologies Ltd. is a leading provider of cyber security solutions, recognized for its innovative technologies and commitment to customer satisfaction.

**Job Summary**

We are seeking a highly motivated and experienced Cyber Security Customer Success Specialist to join our global Customer Success organization. As a key member of our team, you will be responsible for ensuring our customers realize the full value of our security solutions.

**Key Responsibilities**

  • Regularly engage with key customers, partners, and Check Point stakeholders to understand their needs and provide tailored solutions.
  • Plan and execute post-sale onboarding processes to ensure seamless implementation of our security solutions.
  • Build and maintain strong relationships with customers to identify and address potential adoption challenges.
  • Provide regular reporting on adoption and retention to customers, partners, and Check Point peers.
  • Lead customer-facing quarterly business reviews to discuss progress and identify areas for improvement.
  • Proactively identify and resolve customer issues, including escalations, to ensure high levels of customer satisfaction.
  • Support the Sales Organization's efforts to drive awareness of Check Point solutions and identify opportunities for growth.
  • Share customer feedback with Check Point stakeholders to inform product development and improve our offerings.

**Requirements**

  • 5+ years of relevant experience in the Cyber industry, with a focus on customer service, customer success, or sales.
  • Native Spanish and fluent English (+Portuguese is a strong advantage), with excellent communication and interpersonal skills.
  • Technical skills and an IT industry background preferred.
  • Experience analyzing and optimizing existing processes in the Customer Success department.
  • Highly organized and able to multi-task, with a self-driven and proactive nature.
  • Patient and active listener, with the ability to work independently in a high-velocity environment.
  • Willingness and availability to travel abroad from time to time.
  • Must be eligible to work in Mexico without sponsorship now or in the future.