Digital Technical Transportation Analyst

hace 1 semana


Santa Catarina, Nuevo León, México Caterpillar A tiempo completo

Job Summary

Caterpillar is seeking a highly skilled Digital Technical Transportation Analyst to join our Product Support and Logistics Division. As a key member of our team, you will be responsible for ensuring the effective operation of our Transportation Management systems, providing exceptional customer service, and driving continuous improvement within the department.

Key Responsibilities

  • Function as the expert for transportation systems and processes for regions including North America, Brazil, Europe, China, Japan, India, Australia, etc.
  • Offer exceptional customer service while troubleshooting and resolving systems issues by managing ticket queue of requests received globally
  • Ensure that the TM system (and supporting peripheral systems) are functioning effectively and supporting the operations
  • Work closely with the implementation team to ensure that the systems are configured appropriately for the specific customer requirements (with the pre-defined operational standards)
  • Demonstrate continuous effort to improve operations, streamline processes, drive standard work, and eliminate waste
  • Map out systems processes including documentation / standard work audits from a technical and business perspective
  • Articulate system process to end users from a business perspective
  • Initiate and follow through detailed and significantly complex job tasks in a timely manner with minimal instruction or review
  • Establish, train, and support internal users on the various systems

Requirements

  • Bachelor's degree (preferably in Computer Science, Logistics or Supply Chain) or 2+ years of experience in Transportation and/or Logistics/Supply Chain
  • Experience with Supply Chain and/or Transportation planning and execution software, preferably Blue Yonder TMS
  • Strong knowledge of Microsoft Suite (Excel, Access)
  • Strong analytical and problem-solving skills
  • Excellent interpersonal, verbal, and written communication skills (Bilingual: English & Spanish)
  • Ability to work independently
  • Ability to work in close collaboration with multicultural team (in-person & virtually)

Preferred Qualifications

  • Master's Degree (preferably in Computer Science, Logistics or Supply Chain)
  • Experience with Salesforce or Azure DevOps
  • Experience with agile software development
  • Experience with process automation tools, like Microsoft Power Automate or robotic process automation (RPA)
  • Experience with electronic data interchange (EDI) 856, 204, 990, 214, 210, 211
  • Experience with extensible markup language (XML)
  • Experience with software as a service (SaaS), structured query language (SQL), Snowflake, Python
  • Experience with reporting tools, like Tableau and Microsoft PowerBI
  • Strong knowledge of Blue Yonder TMS
  • 6 Sigma/Lean Experience


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