Sales Operations Customer Advocate

hace 4 días


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

About the Role

The HP Industrial Division is a dynamic business unit that provides cutting-edge digital printing solutions, unlocks new business opportunities, and drives profitable growth in Industrial Printing. As a solid market leader, we have consolidated our position as technology innovators, market disruptors, and profit generators for our customers.

Industrial Print Sales Operations is the backbone of our business activity, driving processes and tools to keep the sales motion while increasing customer satisfaction and brand loyalty. This area works collaboratively with the Sales Organization, Business Management, Services, and other key stakeholders, driving operational excellence and managing business continuity risks.

Key Responsibilities

- Execute the claims management process connected to the sales cycle, including data collection, case analysis, coordinating technical assessments, creating settlement proposals, processing approvals, and closing cases with customer-facing teams.
- Conduct regular governance calls with assigned regions to ensure efficient communication and foster team dynamics, promoting smooth information flow and internal cooperation.
- Log claims cases in the Jira tool, ensuring that relevant data is updated so key claims details are reflected accurately across internal platforms and dashboards.
- Provide assessments of risks and liabilities, considering both long-term and short-term impact on potential and open claim cases for different organizations.
- Maintain close connections with local legal counsels to ensure compliant and well-documented agreements as necessary.

Requirements

- Strong analytical and problem-solving skills to manage complex claims cases.
- Excellent communication and interpersonal skills to work effectively with cross-functional teams and stakeholders.
- Ability to work independently and exercise independent judgment within generally defined policies and practices.
- Strong understanding of change management and agile methodologies to deliver fast results.

What We Offer

As a Sales Operations Customer Advocate at HP, you will have the opportunity to work in a dynamic and innovative environment, driving operational excellence and contributing to the growth of our Industrial Print business. If you are a motivated and results-driven individual with a passion for sales operations and customer advocacy, we encourage you to apply for this exciting role.


  • Customer Support Advocate

    hace 2 semanas


    Tlaquepaque, Jalisco, México Arrow Electronics A tiempo completo

    About Arrow ElectronicsArrow Electronics is a leading global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions.We guide innovation forward for over 220,000 leading technology manufacturers and service providers, with 2022 sales of $37 billion. Our company maintains 228...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job SummaryAs a Sales Operations Representative at Hewlett Packard, you will play a critical role in managing sales documentation, updating CRM data, and assisting in sales support strategy development. This position requires a detail-oriented individual who can conduct market research, handle escalated customer issues, and analyze customer feedback to...


  • Tlaquepaque, Jalisco, México Arrow Electronics A tiempo completo

    Job Summary:Arrow Electronics is seeking a highly skilled Cloud Customer Support Advocate to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our internal and external customers, sales support, and customer engagements.Key Responsibilities:Manage the Order to Invoice Process, including...


  • Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    Job DescriptionArrow Electronics, Inc. is seeking a highly skilled Sales Operations Associate to join our team. As a Sales Operations Associate, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Process customer orders accurately and efficiently, ensuring timely delivery and resolution of any...

  • Sales Operations Manager

    hace 2 semanas


    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job Summary:This role is responsible for overseeing the order entry process, maintaining customer records and CRM data, and providing support to the sales team. The role monitors inventory, identifies process improvements, and facilitates communication with internal and external stakeholders throughout the sales cycle while addressing and integrating...

  • Customer Support Advocate

    hace 2 semanas


    Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    About the RoleArrow Electronics, Inc. is seeking a highly skilled Customer Support Advocate to join our team. As a key member of our ArrowSphere Cloud Customer Support team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesProvide timely and...


  • Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    {"**Job Summary**": "We are seeking a highly motivated Sales Operations Associate to join our team at Arrow Electronics, Inc. in Guadalajara, Mexico. As a Sales Operations Associate, you will be responsible for providing exceptional customer service and support to our clients, while maintaining efficient operational processes and procedures.", "**Key...


  • Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    Job SummaryArrow Electronics, Inc. is seeking a highly skilled Sales Operations Associate Manager to join our team. As a Sales Operations Associate Manager, you will be responsible for managing the overall account relationship and day-to-day sales activities by providing service and support to assigned customer base.Key ResponsibilitiesManage the overall...

  • Sales Operations Manager

    hace 2 semanas


    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    **Job Summary**Hewlett Packard is seeking a highly skilled Sales Operations Manager to join our team. As a Sales Operations Manager, you will be responsible for managing the operational business relationship of mid-size to large domestic accounts, serving on the account team, and conducting and reviewing highly complex operational analysis.**Key...


  • Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    Job SummaryWe are seeking a highly motivated and detail-oriented Sales Operations Coordinator to join our team at Arrow Electronics, Inc. As a Sales Operations Coordinator, you will be responsible for providing exceptional sales support and customer service to our clients.Key ResponsibilitiesProcess routine and smaller customer orders accurately and timely...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    **Job Summary**We are seeking a highly skilled Global Customer Operations Representative to join our team at Hewlett Packard. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our top-tier customers.**Key Responsibilities:**Act as the primary point of contact for regular, ongoing...


  • Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    Job SummaryWe are seeking a highly motivated and detail-oriented Sales Operations Associate to join our team at Arrow Electronics, Inc. As a Sales Operations Associate, you will be responsible for providing exceptional sales support and customer service to our clients.Key ResponsibilitiesProcess routine and smaller customer orders accurately and timely by...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    **Job Summary:**Hewlett Packard is seeking a highly skilled Sales Operations Specialist to join our team. As a Sales Operations Specialist, you will be responsible for the end-to-end management and tracking of customer requests/orders, working closely with internal stakeholders and external vendors.**Key Responsibilities:**Proactively reach out to sales and...


  • Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    Position: Sales Operations Associate IIArrow Electronics is seeking a highly skilled Sales Operations Associate II to join our team in Guadalajara for this hybrid-remote role.Key Responsibilities:Process online orders placed by customers on Arrow websites, ensuring accurate and complete information.Manage order entry and maintenance processes, maintaining a...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    **Job Summary**This role is responsible for overseeing a sales operations team of senior individual contributors, supervisors and managers, promoting collaboration and high performance while developing team members' skills through training and mentorship. The role contributes to strategic sales operations initiatives and utilizes data-driven insights to...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job SummaryDescriptionAs a key member of the Hewlett Packard team, the Customer Operations Manager will lead the US Order Management Team in delivering exceptional customer experiences, achieving business requirements, and partnering with internal HP Supply chain teams. This role is accountable for order execution and backlog management, ensuring orders are...


  • Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    About the Role:The Hewlett Packard Enterprise Industrial Print Sales Operations Team is seeking a highly skilled Sales Enablement Representative to join our team. As a Sales Enablement Representative, you will play a critical role in driving operational excellence, system efficiencies, and effective communication across different teams to create synergies,...

  • Sales Operations Manager

    hace 2 semanas


    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    **Job Summary**We are seeking a highly skilled Sales Operations Manager to join our team at Hewlett Packard. As a key member of our account management team, you will be responsible for managing the operational business relationship of mid-size to large accounts.**Key Responsibilities:**Manage and maintain strong relationships with key customers and partners...


  • Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    **Job Summary**:Arrow Electronics, Inc. is seeking a highly skilled Customer Sales Specialist to join our team. As a key member of our sales team, you will be responsible for establishing and maintaining strong relationships with our customers, suppliers, and internal stakeholders.**Key Responsibilities**:• Manage the overall account relationship and...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    **Key Responsibilities:**- Serve as the primary point of contact for top-tier customers at Hewlett Packard, addressing daily operational matters.- Resolve operational issues arising from the sales process, including order status, returns, deliveries, invoicing, and financial post-sales programs.- Collaborate with internal functions and organizations to...