Sales Operations Customer Advocate
hace 4 días
About the Role
The HP Industrial Division is a dynamic business unit that provides cutting-edge digital printing solutions, unlocks new business opportunities, and drives profitable growth in Industrial Printing. As a solid market leader, we have consolidated our position as technology innovators, market disruptors, and profit generators for our customers.
Industrial Print Sales Operations is the backbone of our business activity, driving processes and tools to keep the sales motion while increasing customer satisfaction and brand loyalty. This area works collaboratively with the Sales Organization, Business Management, Services, and other key stakeholders, driving operational excellence and managing business continuity risks.
Key Responsibilities
- Execute the claims management process connected to the sales cycle, including data collection, case analysis, coordinating technical assessments, creating settlement proposals, processing approvals, and closing cases with customer-facing teams.
- Conduct regular governance calls with assigned regions to ensure efficient communication and foster team dynamics, promoting smooth information flow and internal cooperation.
- Log claims cases in the Jira tool, ensuring that relevant data is updated so key claims details are reflected accurately across internal platforms and dashboards.
- Provide assessments of risks and liabilities, considering both long-term and short-term impact on potential and open claim cases for different organizations.
- Maintain close connections with local legal counsels to ensure compliant and well-documented agreements as necessary.
Requirements
- Strong analytical and problem-solving skills to manage complex claims cases.
- Excellent communication and interpersonal skills to work effectively with cross-functional teams and stakeholders.
- Ability to work independently and exercise independent judgment within generally defined policies and practices.
- Strong understanding of change management and agile methodologies to deliver fast results.
What We Offer
As a Sales Operations Customer Advocate at HP, you will have the opportunity to work in a dynamic and innovative environment, driving operational excellence and contributing to the growth of our Industrial Print business. If you are a motivated and results-driven individual with a passion for sales operations and customer advocacy, we encourage you to apply for this exciting role.
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