Regional Account Manager, Automotive

hace 1 semana

Xico, México Airspace A tiempo completo
About the Role

Airspace is a rapidly growing company, and we are seeking a highly skilled Regional Account Manager to join our team. This individual will play a dual role in managing existing client relationships while actively seeking new business opportunities within their designated region across the Automotive vertical.

This position will be based in Mexico and reports to the Automotive Sector Vice President. The successful candidate will be responsible for managing a portfolio of strategic accounts, growing revenue, and driving business growth.

Key Responsibilities
  • Manage and grow a portfolio of fast-growing strategic accounts within the Automotive vertical.
  • Collaborate closely with the Global Account Manager to cascade regional needs to the account team for evaluation and develop strategies for each to mitigate risk and increase deal confidence.
  • Monitor account performance, analyze data, and provide regular reports on account status, including sales metrics and client feedback.
  • Identify and target potential new clients within the designated region, using market research and industry knowledge.
  • Execute the sales process from lead to closure by hunting, implementing, and growing individual regional opportunities.
  • Manage the regional contract negotiation and closing process, including negotiations, terms and conditions, and procurement activities.
  • Develop strong internal partnerships with the account management, product, operations, finance, sales, and growth teams to ensure seamless delivery of services.
  • Drive continuous improvement programs and processes to meet customer satisfaction and develop new services opportunities.
  • Develop performance metrics and benchmarks to measure customer health and team performance.
  • Own the tracking and reporting of meaningful metrics to internal stakeholders.
Requirements
  • Bachelor's degree or equivalent professional experience.
  • 5+ years of experience in successfully driving Customer Success Management or Account Management in the Automotive logistics and/or Automotive freight-forwarding space.
  • Deep understanding of the Mexican freight forwarding and automotive spaces.
  • Comfortable managing a portfolio of strategic accounts, holding regular business reviews, and partnering with customers to understand their business goals.
  • Strong understanding of the global Automotive industry and its players.
  • Strong communicator and high-achieving attitude.
  • Customer-focused mindset with a passion for delivering exceptional service.
  • Strong analytical and problem-solving skills.
  • Superior and proven communications, both in writing and verbally.
  • A collaborative approach at the executive and team level.
  • Empathy, humility, and great listening skills.
  • A demonstrated track record of taking ownership of complex initiatives and producing successful outcomes.
  • Fluency in English and Spanish.

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