Customer Service Representative

hace 3 semanas


Quintana Roo, México Marriott International, Inc A tiempo completo
Job Summary

We are seeking a skilled Customer Service Representative to join our team at The St. Regis Kanai Resort Riviera Maya. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional service to our guests, answering and resolving their inquiries, and ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Answer, record, and process all guest calls, requests, questions, or concerns in a timely and professional manner.
  • Operate the telephone switchboard station, handling multiple calls and requests simultaneously.
  • Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
  • Advise guests of any messages received and ensure accurate and complete message relay.
  • Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
  • Test communications equipment to ensure it works properly and respond to special requests from guests with unique needs.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Dispatch bell staff or valet staff as needed and maintain a clean and professional uniform and personal appearance.
Requirements
  • High school diploma or G.E.D. equivalent.
  • No related work experience required, but a positive attitude and excellent communication skills are essential.
  • Ability to work in a fast-paced environment, multitasking and prioritizing tasks effectively.
  • Strong problem-solving skills and ability to think critically.
  • Excellent customer service skills and ability to work with diverse guests.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. You will also be part of a dynamic and supportive work environment that values teamwork, innovation, and excellence.



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