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Customer Support Representative

hace 1 mes

Quintana Roo, México Community Phone A tiempo completo

**About the Role**

We are seeking a Customer Support Representative to join our team at Community Phone. As a key member of our support team, you will be responsible for delivering exceptional customer experiences and ensuring our landline users receive the best possible service.

**Key Responsibilities:**

  • Track customer concerns and identify trends to drive improvements
  • Work cross-functionally to remove customer obstacles and ensure seamless service
  • Provide exceptional support to landline users, ensuring every interaction is positive and memorable
  • Listen for opportunities to upsell our customers on additional products and services that will save them money and solve their issues

**Requirements:**

  • Calm under pressure and excellent communication skills
  • Kind and empathetic, with a customer-focused mindset
  • Able to adapt quickly to change and prioritize tasks effectively
  • Experience with Zendesk, Hubspot, or similar technology

**What We Offer:**

  • A competitive hourly rate of $6/hour, with additional commission potential
  • A flexible schedule with US timezone-based shifts, including weekends on a rotating basis
  • A customer-obsessed culture that values curiosity, efficiency, and transparency

**If you're passionate about delivering exceptional customer experiences and have a customer-focused mindset, we'd love to hear from you**