Citi Customer Service Representative

hace 3 días


Quintana Roo, México Citi A tiempo completo

The Customer Service Representative role at Citi is an entry-level position responsible for delivering exceptional client experiences and processing transactions in a coordinated manner with the Customer Service function. The overall objective is to provide high-quality customer service and assist the branch in generating revenue by delivering optimal solutions.

**Key Responsibilities**:

As the first point of contact for Citi clients, provide a positive first impression through friendly and efficient customer service
- Perform efficient and accurate banking transactions, including managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
- Identify opportunities for new products and services based on client financial goals
- Educate clients on digital and self-service opportunities offered by Citi
- Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
- Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
- Maintain a working knowledge of client accounts as well as new and existing products and services offered.

**Requirements**:

Previous relevant experience is preferred
- Demonstrated sales and customer service experience
- Money handling experience
- Effective problem-solving and communication skills
- Ability to work well in a team-oriented environment

**Education**:

A high school diploma or equivalent is required

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.**Job Family Group**:
Customer Service
- **Job Family**:
Branch Service
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting



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