Senior Research Operations Program Manager
hace 2 semanas
The Senior Research Operations Program Manager will partner with the research team to drive impact, scale, and efficiencies. This role will focus on operational tasks, while supporting the evolution and growth of the Research Ops function at Zillow.
Key Responsibilities:- Research Planning: Define, implement, and iterate annual planning and prioritization and project tracking.
- Capacity Allocation: Evolve framework for coordination of resources across multiple projects and teams.
- Collaborative Alignment: Partner with Product, Engineering, Marketing, and Design Ops to increase alignment across teams, including timelines, tooling, and systems.
- Strategic Influence: Find opportunities where research can impact business prioritization and strategy; develop programs to address these opportunities.
- Operational Excellence: Support operationalizing the mission and principles of the Research & Insights team; project manage special initiatives and work groups.
- 4+ years of experience in research operations or project/program management.
- 3+ years of experience in technology or user experience research.
- Consistent track record of breaking down processes and identifying challenges to deliver business improvements.
- Ability to get into the details, manage multiple complex projects at once, and roll up your sleeves, and do hands-on work.
- Experience leading planning processes in a tech or research environment.
- Ability to identify process improvements and improve inefficiencies, experience in process improvement. Process mapping experience is a plus.
- Experience working in or general understanding of agile product development.
- Experience communicating with a variety of audiences ranging from product team members to directors/VPs.
- Proven track record of collaborating with cross-functional groups to produce results.
- Experience with operational routines and the management of internal-facing project teams.
- Strong time management, organization, and prioritization skills.
- A strong sense of ownership and drive.
- Experienced in anticipating and making trade-offs, balance the business need while building great customer experiences.
- Experience with Jira's suite of tooling is a plus.
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