Digital Customer Engagement Director

hace 3 días


Xico, México Sap Se A tiempo completo

Job Overview


SAP SE, a leader in enterprise software solutions, is seeking an experienced Digital Customer Engagement Manager to join our team. This role is responsible for ensuring seamless customer engagement and delivery of contractual agreements for SAP Cloud customers.



About the Role


This position oversees the customer lifecycle from contract signing to renewal support, maintaining high levels of customer satisfaction through issue mitigation and escalation management. The ideal candidate will combine technical expertise with business acumen to drive process improvements and ensure successful customer partnerships.



Key Responsibilities



  • Support sales-to-delivery handovers and customer onboarding
  • Initiate digital service kickoffs for customers
  • Contribute to customer onboarding/transitioning to ECS
  • Support de-escalations of critical customer situations
  • Execute technical feasibility studies/solution reviews (if applicable)
  • Contribute to customer release and maintenance activities
  • Support customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement
  • Execute and support problem management and continuous improvement
  • Review SLA service credit cases
  • Support commercial change requests
  • Contribute to liaison with different SAP stakeholders to ensure customer success
  • Support account status reviews and analyze if accounts need to be transitioned to another team based on growth or complexity over time


Requirements


This role requires:



  • An engineering graduate with 8+ years of work experience as a SAP technical consultant, with 4+ years in a customer-facing role
  • Strong knowledge of IT Service Management, SAP Basis, and SAP Application
  • Hands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers
  • A good understanding of ECS operations infrastructure, processes, and automation tools like SPC, TIC, etc.
  • Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals, Cloud architecture, and IT technical infrastructure
  • Technical and application expertise for different cloud solutions, including HEC and S/4HANA
  • Understanding of escalation handling and procedures
  • Experience working with cross-cultural and cross-functional teams or individuals
  • Proficiency in English (written and verbal), with additional local languages a plus


Salary Information


The estimated salary range for this position is $120,000 - $180,000 per annum, depending on location and experience.



About SAP SE


SAP SE is a global leader in enterprise software solutions, helping organizations run at their best. We have a strong commitment to innovation, diversity, and inclusion, and offer a dynamic and supportive work environment. As a valued member of our team, you will have opportunities for professional growth and development, and contribute to shaping the future of business technology.



Benefits



  • Ongoing training and development opportunities
  • Collaborative and dynamic work environment
  • Competitive salary and benefits package
  • Opportunities for career advancement and growth
  • Diversity and inclusion initiatives


How to Apply


If you are a motivated and experienced professional looking for a challenging and rewarding opportunity, please submit your application, including your resume and cover letter, to [Application Portal].



  • Xico, México Volteo Digital A tiempo completo

    Role OverviewAs a Strategic Customer Engagement Leader at Volteo Digital, you will play a crucial role in managing customer relationships and delivering high-quality solutions. The ideal candidate will have excellent analytical skills, program management capabilities, and experience in managing multiple projects across various countries.Key...


  • Xico, México Sap Se A tiempo completo

    SAP SE is a leading enterprise software company seeking a seasoned professional to fill the role of Strategic Customer Engagement Director for Latin America. As part of our Enterprise Cloud Services team, this position will play a pivotal role in shaping and managing our customer engagement strategy across the region.Key Responsibilities:


  • Xico, México Sap Se A tiempo completo

    About the RoleWe are seeking a skilled Digital Customer Engagement Manager to join our team at SAP. This role is responsible for delivering exceptional customer experiences across the entire customer lifecycle, from contract signing to renewal and beyond.Key Responsibilities:Support sales-to-delivery handover and customer onboarding to SAP Enterprise Cloud...


  • Xico, México Sap A tiempo completo

    About UsSAP is a market leader in end-to-end business application software and related services, empowering four hundred thousand customers worldwide to work together more efficiently and use business insight more effectively.Our CultureWe are a purpose-driven and future-focused company with a highly collaborative team ethic and commitment to personal...


  • Xico, México Digital Coaster A tiempo completo

    Descripción del PuestoEn Digital Coaster estamos buscando un DIRECTOR DE PROYECTOS SR con experiencia en agencias digitales para liderar proyectos estratégicos y asegurar su éxito. Serás el responsable de proponer y diseñar estrategias para atender los requerimientos del cliente, coordinar equipos multidisciplinarios y garantizar el cumplimiento de los...


  • Xico, México Monster Energy A tiempo completo

    Job Title: Digital Marketing Director About the RoleThe Digital Marketing Director will be responsible for developing and managing digital marketing strategies to support Monster Energy's brand culture and ensure its online presence is consistently represented.This role requires a strategic thinker who can analyze performance data, identify opportunities for...


  • Xico, México Sap Se A tiempo completo

    **About Us**SAP SE, a leading provider of enterprise software solutions, is looking for an experienced Digital Engagement Expert to join our team. We are a collaborative and passionate organization that enables customers to bring out their best.Company Overview:We are focused on building the foundation for tomorrow and creating a workplace that values...


  • Xico, México Gcg A tiempo completo

    Soporte excepcionalGCG busca un asistente de soporte experto en Customer Engagement Dynamics 365 que brinde soluciones innovadoras y resuelva problemas complejos con eficiencia y calidad. En este rol, gestionarás las incidencias de los clientes y colaborarás con otros equipos internos para garantizar la satisfacción del cliente.Responsabilidades:Brindar...


  • Xico, México Ge Digital A tiempo completo

    About GE DigitalGE Digital is a leading provider of software solutions for the energy ecosystem, accelerating electrification and decarbonization across the industry. Our focus is on delivering software that improves efficiency, reduces emissions, and enables a more sustainable future.Job Title: Customer Success Manager - LeadThis role requires advanced...


  • Xico, México Sap Se A tiempo completo

    SAP Enterprise Cloud Services (ECS) is a business unit within SAP that provides cloud-hosted infrastructure and application management services to customers worldwide.The ECS organization is focused on delivering high-quality services to its customers, with a strong emphasis on customer satisfaction and success.As part of ECS, the SAP Enterprise Cloud...


  • Xico, México Backbase A tiempo completo

    Company OverviewBackbase is a leading provider of digital banking and customer experience solutions, empowering financial institutions to deliver exceptional user experiences. Our innovative platform enables banks to stay ahead in the market by providing personalized services, streamlining operations, and driving growth.Job Title: Senior Service Manager -...


  • Xico, México Apply Digital Ltd. A tiempo completo

    Company Overview">About Apply Digital Ltd., a global digital transformation partner, we enable clients to modernize their organizations and deliver meaningful impact. Our team of 650+ experts has helped companies like Kraft Heinz, NFL, Moderna, Lululemon, Games Workshop, Atlassian, and The Very Group transform their businesses.Salary: $180,000 - $220,000 per...


  • Xico, México Rocket International A tiempo completo

    **Role Overview:**Rocket International seeks a highly skilled Digital Customer Experience Manager to oversee the CRM system and drive strategic campaign initiatives.**Key Responsibilities:**Ensure data accuracy, integrity, and compliance within the CRM system, utilizing advanced segmentation techniques to create targeted campaigns based on demographics,...


  • Xico, México Matteria A tiempo completo

    Materia es una organización que busca proteger el medio ambiente a través de campañas innovadoras y efectivas. Buscamos un Especialista en Estrategia Digital para liderar nuestras iniciativas de fundraising y engagement digital en México.Descripción del CargoNuestro equipo busca a alguien con experiencia en gestión de estrategias de fundraising y...


  • Xico, México Ttec A tiempo completo

    At TTEC, we are dedicated to making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers...

  • Customer Service Director

    hace 3 semanas


    Xico, México Avantor A tiempo completo

    About the RoleWe are seeking an experienced and dedicated Customer Service Director to join our team at Avantor. This is a full-time hybrid position that requires strong leadership and customer relationship skills.


  • Xico, México Groupe Limagrain Holding A tiempo completo

    Job Summary: We are seeking a skilled Customer Engagement Coordinator, Americas to join our team. In this role, you will be responsible for bringing customer insights into our commercial approach and championing the translation of customer needs into tangible actions.Main Responsibilities:• Activating tool and process usage, including CRM, Launching Plan,...


  • Xico, México Zendesk A tiempo completo

    Company OverviewZendesk is a leading provider of customer service software, designed to bring calm to the chaotic world of customer interactions.We power billions of conversations with brands you know and love, advocating for digital-first customer experiences that drive engagement and loyalty.


  • Xico, México Capital One A tiempo completo

    We are seeking a skilled Product Development Director to join our team at Capital One. This role is based in Mexico, Ciudad de Mexico and offers a competitive salary of approximately $120,000 per year.The successful candidate will be responsible for leading the development of innovative products that drive customer engagement and revenue growth. Key...


  • Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    Drive Prime Video Growth in MexicoServicios Comerciales Amazon Mexico S. De R.L. De C.V. seeks a skilled Digital Growth Marketing Specialist to lead marketing programs and initiatives that drive subscribers/customer acquisition, engagement, retention, and demand for Prime Video in Mexico.The ideal candidate will have experience using core marketing channels...