Strategic Customer Engagement Leader

hace 1 semana


Xico, México Volteo Digital A tiempo completo

Role Overview

As a Strategic Customer Engagement Leader at Volteo Digital, you will play a crucial role in managing customer relationships and delivering high-quality solutions. The ideal candidate will have excellent analytical skills, program management capabilities, and experience in managing multiple projects across various countries.

Key Responsibilities:

  • Manage the successful deployment of scoped solutions for customers
  • Act as the primary customer contact for services, handling issues and escalating when necessary
  • Provide status reporting to stakeholders and maintain top-level customer satisfaction

Requirements:

  • Certification in ScrumMaster, PMP, or ITIL V4 is required
  • At least 6 years of experience in customer-facing roles involving management and delivery of PaaS solutions
  • Experience in the IT industry, with a software implementation, consulting, or project management background
  • Excellent communication and consulting skills, including problem-solving and conflict resolution

Benefits:

  • Full-time contract
  • Hybrid work model
  • Health insurance
  • Generous Paid Time Off
  • Competitive compensation ($60,000 - $70,000 per month)
  • Career growth opportunities

About Us:

Volteo Digital provides expert-led, end-to-end implementation and consulting services to help clients maximize their investment in the ServiceNow Platform. We aim to enable customer success through business transformation and create meaningful opportunities for our employees.

Location: Mexico City



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