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Technical Support Specialist

hace 2 meses

Guadalajara, Jalisco, México Epam A tiempo completo

Position Overview

ROLE SUMMARY

Are you a skilled technology professional with a knack for resolving issues?

Do you excel in fast-paced, collaborative settings?

If this resonates with you, we have a compelling opportunity awaiting your expertise.

We are in search of a Technical Support Specialist to enhance our dynamic workforce.
This position serves as the primary contact for clients seeking technical assistance and involves conducting remote diagnostics. If you are eager to elevate your professional journey, we would be delighted to connect with you.

EPAM is a premier global provider of digital platform engineering and development services. We are dedicated to making a positive impact on our clients, our workforce, and the communities we serve. Our culture is dynamic and inclusive, fostering collaboration with international teams and contributing to a variety of innovative projects that yield the most creative and advanced solutions. You will have the opportunity to continuously learn and grow within a dedicated, inventive, and diverse community that aims to help you reach your full potential.

Key Responsibilities

Serve as the initial point of contact for clients seeking technical assistance via phone, email, or chat Conduct remote troubleshooting, replicating client issues across various environments Identify the optimal solution based on the issue and details provided by clients Guide clients through the problem-solving process Take full ownership of client issues from inception to resolution, ensuring effective technical solutions

Required Qualifications

Minimum of 3 years of experience in IT Operations Support Willingness to work on weekends and during late shifts Proven technical skills in Linux administration Experience in troubleshooting and communicating investigations to both technical and non-technical users Proficiency in English, with a minimum level of B2+

Preferred Qualifications

ITIL certification or experience with ITIL-based processes Familiarity with Javascript and Python (ability to read and understand code) Experience with Gsuite products

Technologies Utilized

Linux

What We Provide

Career development and genuine growth opportunities Unlimited access to LinkedIn learning resources International mobility options across 25 countries Ongoing training, mentoring, online corporate courses, eLearning, and more English language classes with certified instructors Support for employee initiatives (such as algorithms club, toastmasters, agile club, etc.) A pleasant working environment (including gaming rooms, relaxation areas, amenities, events, sports teams, and more) Flexible work hours and dress code Collaboration in a multicultural setting and sharing best practices globally Direct employment with EPAM & benefits under payroll Legal benefits (IMSS, INFONAVIT, 25% vacation bonus) Comprehensive medical insurance: life, major medical expenses with dental & visual coverage (for employees and immediate family) 13% employee savings fund, capped at the legal limit Grocery vouchers 30-day December bonus Employee Stock Purchase Plan 12 vacation days plus 4 floating holidays Official Mexican holidays, plus 5 additional holidays (Maundy Thursday and Friday, November 2nd, December 24th & 31st) Relocation assistance: transportation, 2 weeks of accommodation for you and your family, and more Monthly non-taxable allowances for electricity and internet bills