Senior Research Operations Program Manager

hace 2 semanas

San Luis de La Loma, Guerrero, México Zillow A tiempo completo
About the Role

The Senior Research Operations Program Manager will be responsible for developing and implementing researcher enablement programs to help the team achieve their goals. This role will work closely with research, design, product management, marketing, engineering, and data science teams to ensure the success of the Research Operations function at Zillow.

Key Responsibilities
  • Recruiting Center of Excellence: Establish and lead participant sourcing processes across participant profiles and qualitative and quantitative methods to improve researcher efficiency and alignment with compliance requirements.
  • User List Management: Develop, implement, and own user list processes across Zillow Research + Insights in partnership with Data Science and Marketing Operations to drive adoption, establish feedback loops, and resolve challenges.
  • Panel Management: Consolidate and manage two B2B partner research participant panels to ensure high-quality data and efficient participant recruitment.
  • Metrics: Track the health and utility of different recruiting methods, all-up record keeping of studies completed, participants recruited, and other key performance indicators.
  • Tool Management: Manage ZRI's research tool suite, including access and use administration, maintenance of best practices documentation, and tooling strategy to ensure seamless research operations.
  • Operational Excellence: Support the operationalization of the Research & Insights team's mission and principles, project manage special initiatives, and work groups to drive collaboration and improvement.
Requirements
  • 4+ years of experience in research operations program management.
  • 3+ years of experience working with research teams (e.g., UX Research, Market Research).
  • Experience recruiting participants for research studies from internal user lists, internal panels, and third-party samples.
  • Setting up and maintaining internal recruiting panels.
  • Proven track record of collaborating with cross-functional groups to produce results.
  • Experience with operational routines and the management of internal-facing project teams.
Preferred Qualifications
  • Process mapping experience.
  • Experience with Qualtrics.
  • People management experience; strong coaching and development skills.
  • Experience working in OR general understanding of agile product development.
About Zillow

Zillow is reimagining real estate to make it easier to unlock life's next chapter. As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging. We're also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life.

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