Technical Consulting Specialist

hace 1 semana

Xico, México Cisco Systems A tiempo completo
About the Role

Cisco Systems is seeking a highly skilled Technical Consulting Specialist to join our team. As a key member of our customer support team, you will be responsible for providing expert technical guidance and support to our customers.

Key Responsibilities
  • Interact with and support customers remotely to resolve technical issues and provide expert guidance on network security and configuration.
  • Collaborate with cross-functional teams to reproduce and resolve customer issues, and develop training materials to enhance customer knowledge.
  • Participate in big events like Cisco Live to showcase technical expertise and share knowledge with the community.
  • Write technical articles, tutorials, and how-to videos for the developer community to promote best practices and share knowledge.
Requirements
  • Bachelor's degree in a related field, such as Information Science, Information Technology, Computer Science, or Engineering.
  • Professional experience in network security, customer support, or a related field.
  • Strong analysis fundamentals and troubleshooting skills, with excellent written and verbal communication skills.
  • Ability to take ownership of customer success and drive customer satisfaction, with strong problem-solving skills and attention to detail.
  • Hands-on experience with network security technologies, including VPN, firewall, and intrusion prevention systems.
  • Ability to work with different cross-functional teams, with strong collaboration and communication skills.
  • Ability to work as a great teammate and work with minimal supervision, with a strong sense of ownership and accountability.
Preferred Qualifications
  • 3-5+ years of related experience involving high-level customer support in Security technologies.
  • Strong knowledge of networking fundamentals, including TCP/IP stack, Routing/Switching, SSL/TLS, and common Application Layer protocols.
  • Knowledge and troubleshooting experience of Site-to-Site, DMVPN, IPsec, FlexVPN, Remote Access VPN, and GETVPN.
  • Knowledge and experience in at least one of the network security technologies, such as Cybersecurity, Firewall, or IPS.
  • Working experience of VPN on different products, such as Cisco Router, Firewalls - ASA/NGFW.
  • Experience with using Wireshark to analyze captures for troubleshooting.
  • Proficient in English, written and spoken, with a strong understanding of technical documentation and communication.
  • CCNP Security and/or CCIE (preferred), or other security certifications.
What We Offer

Cisco Systems offers a dynamic and challenging work environment, with opportunities for professional growth and development. As a Technical Consulting Specialist, you will have the opportunity to work with a talented team of experts, and contribute to the development of innovative solutions that make a real difference in the lives of our customers.

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