Technical Consulting Engineer

hace 12 horas


Xico, México Cisco Systems A tiempo completo
About Cisco Systems

Cisco Systems is a leader in the technology industry, driving innovation and change through our products and services. We're passionate about our work and committed to making a positive impact on the world.

Job Summary

We're seeking a highly skilled Technical Consulting Engineer to join our team. As a Technical Consulting Engineer, you will provide technical support for Software-Defined Access (SDA) environments to Cisco customers, partners, and internal teams. You will handle a wide range of technical support problems, from simple fixes to complex troubleshooting and problem resolution.

Key Responsibilities
  • Provide technical support for SDA environments to Cisco customers, partners, and internal teams.
  • Handle a wide range of technical support problems, from simple fixes to complex troubleshooting and problem resolution.
  • Utilize complex lab setups to recreate and solve problems.
  • Submit complete and correct defect reports with collaboration and supervision.
  • Work with minimal supervision and exercise judgment within defined procedures to determine appropriate action.
  • Collaborate with other TAC engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved.
Requirements
  • Troubleshooting experience of Catalyst 9000 switches.
  • Solid foundations on troubleshooting wired networking technologies (MAC, ARP, DHCP, TCP/IP).
  • Strong troubleshooting experience of LAN Switching and Routing Protocols (BGP, ISIS) and Multicast (IGMP & PIM).
  • Hands-on experience with Cisco Catalyst Center, SD-Access (LISP, VXLAN, EVPN) and/or Cisco wireless technologies is a plus.
  • Analyze traffic using tools such as Wireshark to identify and troubleshoot packet flows.
  • Design and replication of complex customer issues in a lab environment.
About You

We're looking for a highly skilled and motivated individual who is passionate about technology and committed to delivering exceptional results. If you have a strong background in networking and troubleshooting, and are looking for a challenging and rewarding role, we encourage you to apply.

Why Cisco? We're a company that values innovation, collaboration, and customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for growth and development. Join our team and be part of something big



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