SAP Basis Service Management Analyst

hace 7 días

Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

About the Role

In this opportunity as an SAP Basis professional, you will play a pivotal part in the delivery of SAP WRP and S4 service lifecycle management, focusing on day-to-day operation and service improvement, ensuring reliability and availability.

  • Deliver SAP WRP and S4 service lifecycle management focusing on day-to-day operation and service improvement, ensuring reliability and availability.
  • Collaborate with different partners and teams to implement IT standards (operational, compliance, etc.) for SAP systems.
  • Monitor, support, and improve services according to incident, change, and problem management for daily operations according to IT TR and SAP standards.
  • Internal cross-functional collaboration for SAP transformation, through continuous process improvement and advisory on high-value propositions considering best practices.
  • Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly.
  • Partner with application development teams to deliver operational readiness for new applications and features.
  • Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
  • Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
  • Responsible for monitoring and analyzing business operational and technical key metrics.

About You

You're a fit for the role if your background includes:

  • Bachelor's degree or equivalent required; Computer Science or related technical degree preferred.
  • Fluent English is a must.
  • 3+ years of experience in across configuration, development, testing, and release.
  • Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.
  • Proven track record of success participating in projects and initiatives even with ambiguous details provided.
  • Strong customer service, problem-solving, organizational, and conflict management skills.
  • Strong IT Service Management and standards experience.
  • Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
  • Proven ability to learn new technologies quickly.
  • Hands-on experience with programming and scripting languages.
  • Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
  • ITIL knowledge.

What We Offer

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
  • Culture: Globally recognized and award-winning reputation for equality, diversity, and inclusion, flexibility, work-life balance, and more.
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
  • Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.
  • Purpose-Driven Work: We have a superpower that we've never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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