SAP Technical Service Coordination Specialist

hace 1 mes


Ciudad de México, Ciudad de México SAP A tiempo completo

We're seeking an analytical and solution-oriented professional to join our team as a SAP Technical Service Coordination Specialist. This role involves coordinating technical service delivery, driving discussions with customers and internal stakeholders, and providing training and guidance to colleagues.

Key Responsibilities:
  • Coordinate technical service delivery and experts from the Technology Services team and attached supplier network.
  • Drive service-related discussions with customers and internal stakeholders.
  • Provide training and guidance to colleagues on technical CAS portfolio items.
  • Perform RAG meetings with suppliers.
Improvement & Project Management:
  • Identify bottlenecks and areas for improvement in existing processes.
  • Collaborate with cross-functional teams to implement process improvements.
  • Define process objectives, performance metrics, and improvement targets.
  • Monitor and analyze relevant KPIs using data-driven approaches.

What You'll Bring:

  • Excellent analytical and solution-oriented thinking skills.
  • Strong presentation and networking abilities.
  • Able to build relationships with internal stakeholders, suppliers, and customers.
  • Effective communication of complex concepts to technical and non-technical stakeholders.
  • Knowledge of ITIL and project management methodology.
  • SAP basis technologies knowledge is a plus.
  • Experience working in international and virtual teams.
  • Fluency in English.

Salary Estimate:

$95,000 - $120,000 per year, based on location and experience.

Location:

Open to candidates located in Mexico City or Monterrey.

About Us:

SAP is a global leader in enterprise software solutions, empowering companies to run better. Our mission is to help organizations unleash their potential through innovative technology and collaborative teamwork.

Benefits:

SAP offers a highly collaborative work environment, flexible working models, and a strong focus on health and well-being. We believe in unleashing all talent and creating a more equitable world.

EEO Statement:

SAP is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to inclusion, diversity, and accessibility.



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