SAP Technical Service Coordination Specialist
hace 2 días
We're seeking an analytical and solution-oriented professional to join our team as a SAP Technical Service Coordination Specialist. This role involves coordinating technical service delivery, driving discussions with customers and internal stakeholders, and providing training and guidance to colleagues.
Key Responsibilities:- Coordinate technical service delivery and experts from the Technology Services team and attached supplier network.
- Drive service-related discussions with customers and internal stakeholders.
- Provide training and guidance to colleagues on technical CAS portfolio items.
- Perform RAG meetings with suppliers.
- Identify bottlenecks and areas for improvement in existing processes.
- Collaborate with cross-functional teams to implement process improvements.
- Define process objectives, performance metrics, and improvement targets.
- Monitor and analyze relevant KPIs using data-driven approaches.
What You'll Bring:
- Excellent analytical and solution-oriented thinking skills.
- Strong presentation and networking abilities.
- Able to build relationships with internal stakeholders, suppliers, and customers.
- Effective communication of complex concepts to technical and non-technical stakeholders.
- Knowledge of ITIL and project management methodology.
- SAP basis technologies knowledge is a plus.
- Experience working in international and virtual teams.
- Fluency in English.
Salary Estimate:
$95,000 - $120,000 per year, based on location and experience.
Location:
Open to candidates located in Mexico City or Monterrey.
About Us:
SAP is a global leader in enterprise software solutions, empowering companies to run better. Our mission is to help organizations unleash their potential through innovative technology and collaborative teamwork.
Benefits:
SAP offers a highly collaborative work environment, flexible working models, and a strong focus on health and well-being. We believe in unleashing all talent and creating a more equitable world.
EEO Statement:
SAP is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to inclusion, diversity, and accessibility.
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