In Room Dining Manager
hace 2 días
Four Seasons Hotels and Resorts is a world-renowned luxury hospitality company that operates 127 hotels and resorts in 47 countries. Our mission is to provide exceptional service and unforgettable experiences to our guests.
Job SummaryWe are seeking a highly skilled and experienced In Room Dining Manager to join our team at Four Seasons Resort & Residences Los Cabos at Costa Palmas. As an In Room Dining Manager, you will be responsible for planning, organizing, and controlling the work of employees in the In Room Dining Department to ensure guest satisfaction.
Key Responsibilities- Select, train, evaluate, lead, motivate, coach, and discipline all employees, and supervisors in the Hotel's in Room Dining Department to ensure that established cultural and core standards are met.
- The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
- Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits for 24-hour a day in-room dining and in-room private bar services.
- Work closely with the Food and Beverage Director, Executive Chef to design effective menu and amenity options while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between department.
- Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
- Observe physical condition of facilities and equipment in the In Room Dining and Private Bar area and make recommendations for corrections and improvements as needed.
- College Degree education or equivalent experience in F&B field.
- Experience required in management positions minimum of 3 (three) years.
- Prior experience in Food & Beverage department is highly desirable.
- Requires knowledge of the ability to operate computer equipment.
- Prior experience in Micros System.
- Ability to read and speak and write in English and Spanish.
- Understand and familiar with quality standards and service standards of the hotel.
- Reasonable cost analysis and cost management skills.
- Highest level of integrity and transparency.
- Apply an ethical approach to the outcome of situations.
- Strong interpersonal and relationship-building skills to work with cross-functional teams and vendors' delivery man.
- Reasonable problem-solving, decision-making and conflict resolution skills.
- Work in a safe, prudent and organized manner.
- Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level.
- Shuttle service from San Lucas and San Jose del Cabo to the resort.
- Complimentary Dry Cleaning for Employee Uniforms.
- Complimentary room nights at Four Seasons Hotels & Resorts with discounted meals and other services at each location.
- In-house training workshops for line and management employees.
- Employee Service Awards as well as Employee of the Month & Employee of the Year Awards.
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