Latam E-commerce Support Specialist

hace 4 semanas


Ciudad de México, Ciudad de México Alfa Laval A tiempo completo

At Alfa Laval, we're accelerating success for our customers, people, and planet. To achieve this, we need dedicated professionals with a curious mind. Curiosity sparks great ideas, driving progress.

As a member of our team, you'll thrive in a diverse and inclusive workplace based on care and empowerment. You'll make a difference by constantly building sustainable solutions to urgent problems. Every day, you'll contribute to making the world a better place.

Your role

Responsible for managing our e-commerce platform, offering a unique selling experience to clients. You'll lead technical communication with customers, specifying technologies needed, quoting products, and finding the best balance between response time and detail level.

Key responsibilities include:

  • Providing basic technical support, directing customer requests to the correct design engineer.
  • Delivering Anytime tool order handling support, following up on logistics matters, documents, invoices, and other client support.
  • Offering Intouch support with new channels registration in Anytime, including process, contract transfer to the Finance Department, and tool access.
  • Collaborating with regional sales support from the e-commerce platform through LATAM.
  • Developing E-Tools customer competence.
  • Maintaining sales and customer relationships.

Key communication

To succeed in this position, it's essential to have close communication with Marketing, Payables, and Logistics departments.

**Requirements**:

  • At least 2 years of experience in e-commerce in a similar position, managing CRM such as Sales Force, Dynamics, or similar.
  • Desirable experience in the industrial field.
  • Bachelor's degree in Industrial, Mechanical, or Chemical Engineering.
  • Microsoft Office 365 knowledge.
  • Advanced English skills.
  • Portuguese is a plus.
  • Aspirants who are non-Mexican citizens should have fluent Spanish and English.

Alfa Laval is an equal opportunities employer and welcomes all profiles.

This is an exciting role that requires a professional with resilience, agility, and dynamic skills.

We offer you the opportunity to work in a company that values ownership and accountability.



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