Account Coordinator

hace 5 días


Santiago de Querétaro, Querétaro de Arteaga, México C.H. Robinson A tiempo completo

Job Summary

The Account Coordinator role at C.H. Robinson is a critical customer support contact responsible for delivering a quality customer experience, building customer relationships, and managing process execution for existing customers. This role will partner with operations, supply, and/or capacity resources as an active member of an account team to ensure the customer's business/freight moves as planned and takes actions to resolve exceptions when they occur.

Key Responsibilities

  • Establishes contacts and builds relationships with customers to understand their needs
  • Communicates proactively with customers, carriers, suppliers, and internal stakeholders to ensure customer needs are met
  • Manages conflict and navigates difficult conversations with the customer using tact and diplomacy
  • Responds to customer inquiries and provides updates related to exception management in a timely manner
  • Ensures quality execution against expectations, identifies issues, and implements solutions
  • Empowered to execute the customer pricing strategy set by account management team focused on capturing profitable market share
  • Grows the business by listening to customers' needs, communicating opportunity to Account Management, and providing key customer specific knowledge to influence results

Requirements

  • High School Diploma or GED
  • Site Specific: Fluent in Spanish and English (written and verbal)

Preferred Qualifications

  • Bachelor's degree from an accredited college or university
  • Customer Service experience
  • Site specific: previous industry experience
  • Attention to detail, accuracy, and problem solving
  • Basic proficiency in Microsoft Office Suite of programs
  • Values a diverse and inclusive work environment

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