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hace 3 semanas
We are seeking a highly skilled Technical Support Specialist to join our team at Oracle. As a key member of our technical team, you will be responsible for delivering exceptional support and solutions to our customer base.
Key Responsibilities- Technical Support & Troubleshooting: Provide timely and accurate technical assistance to customers using our cloud services, investigating and diagnosing technical issues and collaborating with cross-functional teams to identify solutions.
- Customer Engagement & Relationship Building: Foster positive customer relationships by delivering exceptional support and understanding their needs.
- Knowledge Management & Documentation: Contribute to maintaining an up-to-date knowledge base, documenting solutions and best practices.
- Continuous Learning & Analytical Skills: Stay updated with cloud technologies, analyze support trends, and implement proactive measures to enhance service quality.
- Feedback and Improvement: Provide feedback to enhance customer experience and collaborate with teams to improve services.
- Proactive Support: Anticipate potential issues and provide proactive support to prevent disruptions.
- Enable Support: Empower teams with best practices, training, and resources for effective customer assistance.
- Escalation Handling & Metrics Reporting: Handle escalations, maintain accurate records, and provide insights for continuous improvement.
To be successful in this role, you will need:
- Excellent technical skills and knowledge of cloud services.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and problem-solving skills.
- Ability to work collaboratively with cross-functional teams.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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