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Sales Representative Leader Cancun
hace 2 meses
About Us
About the Opportunity
Discova is seeking a Sales Representative Leader to join our team in Cancun. As a key member of our sales team, you will be responsible for leading a high-performing team that consistently exceeds customer and business partner expectations.
Key Responsibilities
- Resolve customer service issues to customer satisfaction with appropriate corrective and preventive measures.
- Establish and maintain relationships with local hoteliers, excursion agents, and travel companies.
- Foster sales strategies that prioritize selling Discova's own operated tours.
- Ensure welcome packs, company branding, and collateral are in line with best practices and presentable to customers.
- Coach the team to meet and exceed individual and team sales targets as directed by the Host Team Leader.
- Assist in training and supporting new Hosts.
- Provide daily and weekly tracking of individual sales targets.
- Lead by example in behavior, attitude, and performance.
- Provide clear and timely feedback.
- Solid knowledge of corporate and local etiquette.
- Train and guide team members to take ownership of their work through appropriate delegations and trainings.
- Solid knowledge of the travel market and associated impacts.
- Numerical skills: Ability to evaluate and analyze customer offers or competitor offers.
- Create an environment where team members feel supported, connected, and empowered.
- Set goals and deadlines daily and work to achieve and exceed them.
- Encourage and help team members to solve their own problems.
Requirements
- A degree in tourism and hospitality is an advantage.
- Minimum of 3 years' experience in leading high-performing teams in the relevant field.
- Fluent in both written and spoken English is required.
- Proven people performance development and management.
About Discova
Discova is a dynamic and supportive team culture that offers exciting career progression globally. We are committed to delivering high standards of service delivery and creating a positive work environment for our team members.
", "requirements": "Requirements
- A degree in tourism and hospitality is an advantage.
- Minimum of 3 years' experience in leading high-performing teams in the relevant field.
- Fluent in both written and spoken English is required.
- Proven people performance development and management.
About Discova
Discova is a dynamic and supportive team culture that offers exciting career progression globally. We are committed to delivering high standards of service delivery and creating a positive work environment for our team members.
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