CX Analyst Groceries
hace 3 semanas
About DiDi Global Inc.
DiDi Global Inc. is a leading mobility technology platform that offers a wide range of app-based services across various markets. Our mission is to create better life experiences and greater social value by building a safe, inclusive, and sustainable transportation and local services ecosystem for cities of the future.
About the CX Team
We are a customer-centric team responsible for strategically managing the customers' experience throughout their journey with the company. We adopt and apply key experience principles that establish expected behaviors, mindset, processes, metrics, and ways of working to protect customer's experience while generating value to the business.
About the Role
We are seeking a sharp, proactive analytical thinker and goal-oriented CX Analyst to support the execution of strategic initiatives to build the best-in-class experience for our customers in the Groceries business across different countries. The ideal candidate will excel in a collaborative, high-energy, fast-paced environment and have excellent written communication and presentation skills.
Key Responsibilities
- Perform data analysis to propose business solutions
- Create and improve standard operating procedures
- Partner with cross-functional stakeholders
- Support the execution and implementation of initiatives focused on enhancing the customer experience
- Create content material for presentations
- Optimize FAQ, processes, and reply templates content to improve issue resolution
- Support the analysis of performance data, measuring impact to customers and internal OKRs
Requirements
- Bachelor's degree (Engineering, Economics, Business Administration or related fields)
- Proficiency in Excel (must-have)
- Proficiency in English (must-have)
- Excellent written communication and presentation skills
- Comfort working with teams in different time zones (China and LatAm)
- Knowledge of SQL (nice to have)
Why Join Us?
We are committed to building inclusive and diverse teams. At DiDi, we believe that our differences are our biggest source of strength. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.
-
CX Operational Effectiveness Specialist
hace 1 semana
Ciudad de México, Ciudad de México Maersk A tiempo completoAbout the Role: We're seeking a talented CX Operational Effectiveness Analyst to join our team at Maersk. As a dynamic and customer-focused professional, you'll deliver exceptional client support in a fast-paced environment.Key Responsibilities: Workflow Triage and Case Assignment Booking Services for Special Clients Onboarding and Reporting Clients with...
-
Senior Business Intelligence Analyst
hace 6 días
Ciudad de México, Ciudad de México TechProjects A tiempo completoTechProjects is a leading IT Services and staffing company with a mission to deliver exceptional value to our customers.Our unique size and global operations enable us to pass cost benefits to our clients and employees.We provide personalized experiences and the best return on investment in enterprise digital transformation, data intelligence, IT security,...
-
Analista de Negocio Senior
hace 1 semana
Ciudad de México, Ciudad de México Prudential Financial A tiempo completoObjetivo del PuestoComo Analista de Negocio, se requiere coordinar y analizar requerimientos, definiciones y reglas de negocio para el product backlog de la compañía. Es fundamental comprender las necesidades de los usuarios y priorizarlas según beneficio, costo y tiempo de habilitación.Funciones del PuestoSe requiere analizar y documentar iniciativas y...
-
Cash and Trade Process Analyst
hace 7 días
Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoCash and Trade Process Analyst RoleThe Cash and Trade Process Analyst is an intermediate-level position within the Transaction Services team responsible for processing complex transactions and collaborating with the team to achieve objectives. This role requires a subject matter expert to process regular transfers, payments, trade transactions, and wholesale...
-
Genesys Sales Operations Analyst
hace 1 semana
Ciudad de México, Ciudad de México Genesys A tiempo completoKey ResponsibilitiesThe Sales Operations Analyst plays a crucial role in the Revenue Operations team, acting as a business partner to sales leaders throughout the Latin America organization. As the key operational point of contact in the region, this role is responsible for:Business Analytics: Track and analyze key metrics, including deal bookings, quota...
-
Analista de Negocio
hace 1 mes
Ciudad de México, Ciudad de México Prudential Financial A tiempo completoObjetivo del PuestoEl Analista de Negocio es responsable de coordinar y analizar los requerimientos, definiciones y reglas de negocio del product backlog de la compañía. Debe comprender las necesidades de los usuarios y priorizarlas con base al beneficio mayor vs costo de desarrollo vs tiempo de habilitación (objetivos POM).Funciones del PuestoEl Analista...
-
Análisis de Negocio Líder
hace 2 semanas
Ciudad de México, Ciudad de México Prudential Financial A tiempo completoObjetivo del PuestoSe busca un profesional con experiencia en análisis de negocio para coordinar y priorizar iniciativas y requerimientos de la organización. El candidato debe comprender las necesidades de los usuarios y priorizarlas con base al beneficio mayor vs costo de desarrollo vs tiempo de habilitación.Funciones del PuestoEl Líder de Análisis de...
-
Collection Planning Data Analyst
hace 6 días
Ciudad de México, Ciudad de México Angel Ventures A tiempo completoAbout UsKueski is a leading buy now, pay later (BNPL) and online consumer credit platform in Latin America. Our innovative financial services focus on improving the financial lives of people in Mexico. We're known for our seamless payment solutions, established as the preferred option for a quarter of Mexico's top e-commerce merchants.PurposeThe Collection...
-
Data Analyst
hace 1 mes
Ciudad de México, Ciudad de México OpenTable A tiempo completoAbout the RoleWe are seeking a highly skilled Data Analyst to join our team at OpenTable. As a Data Analyst, you will play a critical role in harnessing the power of AI to drive data-driven decision-making and uncover valuable insights for the organization.Key ResponsibilitiesConduct in-depth analysis of AI-generated data to provide insights and...
-
Professional Services Analyst
hace 2 semanas
Ciudad de México, Ciudad de México Medallia A tiempo completoOverviewAt Medallia, our mission is to empower businesses to deliver exceptional customer experiences. As a Professional Services Analyst, you will play a key role in helping our clients achieve this goal by deploying and managing our Experience Management solutions.We are a global company with a team of talented professionals who are passionate about making...
-
CX Projects Senior Analyst
hace 1 semana
Ciudad de México, Ciudad de México DiDi Global A tiempo completoCompany Overview: We are DiDi Global, the world's leading mobility technology platform. Our services include ride hailing, taxi hailing, chauffeur, hitch, and other forms of shared mobility, as well as auto solutions, food delivery, intra-city freight, and financial services.We provide car owners, drivers, and delivery partners with flexible work and income...
-
Data Analyst
hace 2 semanas
Ciudad de México, Ciudad de México OpenTable A tiempo completoAbout OpenTableAt OpenTable, we're passionate about helping restaurants, bars, and other venues around the world attract guests, manage capacity, and maximize revenue. As a leader in the hospitality industry, we're committed to innovation and excellence in everything we do.Job SummaryWe're seeking a highly skilled Data Analyst to join our team. As a Data...
-
Collection Planning Analyst
hace 3 semanas
Ciudad de México, Ciudad de México Kueski A tiempo completoAbout KueskiWe're a leading fintech company in Latin America, dedicated to improving the financial lives of people in Mexico. Our innovative financial services, including Kueski Pay, provide seamless payment solutions for online and in-store transactions.We're a tech company with a culture geared toward innovation, collaboration, and impact, fostering a...
-
Data Analyst
hace 6 días
Ciudad de México, Ciudad de México Kueski A tiempo completoAbout Kueski We are a leading provider of innovative financial services in Latin America, seeking a skilled analyst to join our team. As a pioneer in the buy now, pay later (BNPL) and online consumer credit platform, we offer seamless payment solutions for both online and in-store transactions.Our company culture is geared toward innovation, collaboration,...
-
Analista de Negocios
hace 3 semanas
Ciudad de México, Ciudad de México Prudential Financial A tiempo completoObjetivo del PuestoEl objetivo del puesto es coordinar y analizar los requerimientos, definiciones y reglas de negocio del product backlog de la compañía. Esto implica comprender las necesidades de los usuarios y priorizarlas con base al beneficio mayor vs costo de desarrollo vs tiempo de habilitación (objetivos POM). El objetivo es garantizar la...
-
Analista de Negocios
hace 4 semanas
Ciudad de México, Ciudad de México Prudential Financial A tiempo completoObjetivo del PuestoEl Analista de Negocios coordinará y analizará los requerimientos, definiciones y reglas de negocio del product backlog de la compañía. Deberá comprender las necesidades de los usuarios y priorizarlas con base al beneficio mayor vs costo de desarrollo vs tiempo de habilitación (objetivos POM). El objetivo es garantizar la...
-
Cx Performance Zone Analyst
hace 3 semanas
Naucalpan de Juárez, México Ford Motor Company A tiempo completoThe RoleAs a key member of our team, you will serve as the primary point of contact for Dealers within a Region with Small Volumes, providing exceptional support and guidance to ensure their success.Your ImpactKey Responsibilities:Mobile ServicePickup & DeliveryOnline Service Reservations / GXPFord Pass Rewards & RedemptionsFord Guest ExperienceSales /...
-
Professional Services Analyst
hace 3 semanas
Ciudad de México, Ciudad de México Medallia A tiempo completoOverviewMedallia is a pioneer in Experience Management, leading the market with its SaaS platform, Medallia Experience Cloud. This platform enables companies to understand and manage customer, employee, and candidate experiences.We value diversity and recognize its importance in creating a culture that welcomes every individual. Our global workforce is our...
-
Professional Services Analyst
hace 2 semanas
Ciudad de México, Ciudad de México Medallia A tiempo completoOverviewMedallia is a pioneer in Experience Management, offering a cutting-edge SaaS platform that helps organizations understand and manage customer experiences. Our team is committed to creating a culture that values every person and every experience, recognizing that individual life experiences shape the way we interact with the world.We believe that...
-
Collection Planning Analyst
hace 3 semanas
Ciudad de México, Ciudad de México Angel Ventures A tiempo completoAbout KueskiAt Kueski, we're dedicated to improving the financial lives of people in Mexico. Our innovative financial services have made us the leading buy now, pay later (BNPL) and online consumer credit platform in Latin America. We're a tech company with a culture geared toward innovation, collaboration, and impact, fostering a strong, diverse, and...