Contract Support Specialist
hace 1 semana
At Rockwell Automation, we're committed to helping our customers achieve operational excellence. As a Contract Support Specialist, you'll play a critical role in supporting our annual bookings of over $51 million.
Key Responsibilities:
• Directly support annual bookings through efficient quote-to-order operational workflows
• Execute processes in compliance with established standard operating procedures (SOPs) and guidelines
• Coordinate order processing issue-to-resolution processes to quickly address customer escalations and increase customer satisfaction
• Contribute to root cause analysis for any deviations highlighted by regional stakeholders, required documentation of the said deviations, and responding to audit processes as needed
• Ensure the quality and efficiency of global enterprise services
• Maintain global and regional standards and processes
• Receive assignments in the form of objectives with goals and the process by which to meet goals
• Maintain the confidentiality of sensitive and proprietary technical, financial, and commercial information
Requirements:
• High School Diploma
• 2 years' service operations or customer service role in the automation industry
Preferred Qualifications:
• Prior experience and knowledge of SAP CRM
• Strong problem-solving and analytical skills
• Detail-oriented
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