IT Support Specialist

hace 7 días


Xico, México Icon Plc A tiempo completo
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Icon Plc. As an IT Support Specialist, you will be responsible for providing technical support to our clinical systems, ensuring seamless operation and optimal performance.

Key Responsibilities
  • Provide remote and in-person support to users of our clinical systems, troubleshooting and resolving technical issues in a timely manner.
  • Serve as the initial point of contact for users, escalating complex issues to senior technical staff as needed.
  • Record all incidents in our work management system, ensuring timely responses and closure of reported incidents.
  • Document all incidents in a comprehensive manner, maintaining accurate records for future reference.
  • Perform data delivery, reconciliation, and reporting tasks as requested by clinical data management staff.
  • Develop and maintain support documentation for our clinical systems, ensuring accurate and up-to-date information.
  • Support technical development initiatives, including installation, implementation, and testing of new or upgraded systems.
  • Schedule and prioritize production support requests, ensuring timely resolution of technical issues.
  • Collaborate with clinical subject matter experts to design and maintain workflows, ensuring seamless integration with our clinical systems.
Requirements
  • Bachelor of Science degree or local equivalent.
  • Experience working as an IT Support Specialist or equivalent role.
  • Excellent technical skills, with a strong understanding of clinical systems and data management.
  • Advanced English language skills, with the ability to read, write, and speak fluently.
What We Offer

At Icon Plc, we offer a competitive salary package, annual bonuses, and a range of health-related benefits to employees and their families. We also provide a supportive and inclusive work environment, with opportunities for professional growth and development.


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