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Service Delivery Specialist

hace 1 mes

Tijuana, Baja California, México Ensambles Hyson S.A. De C.V. A tiempo completo

**Overview**

As a Service Delivery Specialist at Ensambles Hyson S.A. De C.V., you will play a crucial role in ensuring exceptional customer experiences through prompt and professional resolution of product-related issues. Your primary responsibilities will include:

Providing top-notch customer service via phone, text, and chat, with a focus on resolving issues efficiently and effectively.

Collaborating with internal teams to support data entry, process improvement, and project development.

Developing and maintaining reference materials for supporting complex systems.

Participating in training and development initiatives to enhance skills and knowledge.

Staying up-to-date with industry trends and advancements in electrical systems, irrigation systems, and related technologies.

**Requirements**

Bachelor's degree in Computer Engineering, Electrical Engineering, or a related field.

Strong knowledge of electrical systems, irrigation systems, and related technologies.

Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.

Flexibility to work in a dynamic environment with varying schedules and workloads.

Initiative to identify areas for improvement and implement solutions.

Ability to multitask and prioritize tasks effectively.

**Preferred Qualifications**

Networking certification.

Experience in customer service, technical support, or a related field.

Strong teamwork and collaboration skills.

Ability to work in a fast-paced environment with multiple priorities and deadlines.