Technical Support Specialist for On-Site Bilingual Position

hace 5 días


Guadalajara, Jalisco, México It-Seekers A tiempo completo

We are seeking a highly skilled Technical Support Specialist to join our team at It-Seekers. This is a bilingual and on-site position that requires excellent communication skills and technical expertise.

Job Description:

The successful candidate will be responsible for providing hardware, software, and network problem diagnosis and resolution via telephone for our customer's end users.

Key Responsibilities:

  • Provide technical support via telephone for hardware, software, and network issues
  • Determine root cause of problems and implement effective solutions
  • Communicate complex technical information to non-technical stakeholders

Requirements:

  • High school diploma or equivalent required; Bachelor's degree preferred
  • At least 1 year of experience in help desk, customer service, and support roles with problem-solving involving hardware, software, and networks
  • Phone support experience is mandatory
  • Technical helpdesk or technical call center experience is necessary (6 months)
  • Willingness to work rotational shifts

We Offer:

  • Immediate hiring opportunity
  • Competitive salary range: $10,000 - $14,000 per month
  • Comprehensive benefits package, including health insurance and life insurance
  • Full-time employment with a 10-hour shift schedule

About Us:

It-Seekers is a leading provider of IT services, committed to delivering exceptional solutions to our clients. We value our employees and offer a dynamic work environment that fosters growth and development.



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