Technical Support Specialist for On-Site Bilingual Position
hace 5 días
We are seeking a highly skilled Technical Support Specialist to join our team at It-Seekers. This is a bilingual and on-site position that requires excellent communication skills and technical expertise.
Job Description:
The successful candidate will be responsible for providing hardware, software, and network problem diagnosis and resolution via telephone for our customer's end users.
Key Responsibilities:
- Provide technical support via telephone for hardware, software, and network issues
- Determine root cause of problems and implement effective solutions
- Communicate complex technical information to non-technical stakeholders
Requirements:
- High school diploma or equivalent required; Bachelor's degree preferred
- At least 1 year of experience in help desk, customer service, and support roles with problem-solving involving hardware, software, and networks
- Phone support experience is mandatory
- Technical helpdesk or technical call center experience is necessary (6 months)
- Willingness to work rotational shifts
We Offer:
- Immediate hiring opportunity
- Competitive salary range: $10,000 - $14,000 per month
- Comprehensive benefits package, including health insurance and life insurance
- Full-time employment with a 10-hour shift schedule
About Us:
It-Seekers is a leading provider of IT services, committed to delivering exceptional solutions to our clients. We value our employees and offer a dynamic work environment that fosters growth and development.
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