It Operational Support Specialist

hace 4 semanas


Xico, México Pepsico A tiempo completo

About the Role:

We are seeking a highly skilled It Operational Support Specialist to join our team at PepsiCo. As a key member of our digital publishing team, you will be responsible for supporting the adoption of Sprinklr and strengthening the governance of Social Publishing & Engagement activities.

Your Key Responsibilities:

  • Partner with business teams to support and foster the adoption of Sprinklr.
  • Strengthen the governance of Social Publishing & Engagement activities.
  • Be the first point of contact for sector social leads for supporting social publishing and engagement.
  • Track the usage of the platform and provide weekly KPI to sector leadership.
  • Lead meetings with social leads regarding the usage of the platform and provide weekly KPI to sector leadership.
  • Manage new user setup process/governance.
  • Work with business and IT admins to set up new workflows in the platform for new social channels.
  • Track requests from SP&E business partner to help influence the product roadmap and enhancements.
  • Report on governance compliance so the Digital Reputation Team follows up with CMOs and relevant stakeholders.
  • Report to IT Sector Leads the status of social publishing in the sector and highlight wins and improvements needed from both internal and external partners.
  • Articulate issues and develop methods of solving concerns from the sector.
  • Document and roll out processes and standards to run SP&E support, including governance frameworks to Content Engine Hub leads.

What We Offer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a workforce and innovation for the organization.



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