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Customer Experience Coordinator

hace 2 meses

Xico, México Bright A tiempo completo
{"About Bright": "

We\u0027re Bright, a fintech solar energy startup on a mission to reverse climate change. We\u0027re a finance and technology layer powering the solar installer and entrepreneurial ecosystem, simplifying the process through automation.

We\u0027ve become Mexico\u0027s #1 residential solar financier, coordinating everything needed to get solar on homes - from financing to installation - so customers can go solar with no money down.

We\u0027ve raised funding from top investors like First Round Capital, Y Combinator, and Leonardo DiCaprio, who believe in our mission to grow exponentially while having fun and being one of the best places to work in solar.

", "Job Description": "

As a Customer Enjoyment Installations Analyst, you\u0027ll bring clean solar energy to Mexico by working with our Customer Enjoyment team and aligning them with the company\u0027s priorities.

You\u0027ll be responsible for coordinating installations across all geographies in Mexico, ensuring a great customer experience by troubleshooting efficiently with different stakeholders, ensuring installations are completed within Service Level Agreements, and giving effective feedback to all stakeholders for constant improvement.

Your tasks will include:

  • Scheduling installations with customers across Mexico according to installer and warehouse availability.
  • Ensuring projects are finished as scheduled within 9 days, working closely with the Operations Installer-communication owner.
  • Implementing daily checks to avoid cancellations on visits and ensure Service Level Agreements compliance for Approval of Technical Visits.
  • Generating constant internal improvements and implementing Solar Technicians\u0027 and Installers\u0027 feedback to strike zero errors for quality installations.
  • Iterating current processes and tasks to automate them and make your process scalable through software solutions.
  • Ensuring solutions are implemented whenever there\u0027s a problem on a customer\u0027s installation.

We\u0027re looking for someone with at least 1 year of experience in customer service, who has SQL skills and database analysis experience, and is concise and clear in communication (Spanish and English).

As a start-up, we face many changes in our processes, which allows you to lead any project you want intending to increase efficiency.

Benefits include the opportunity to learn first-hand about the distributed generation regulatory scheme in México, a fun and high-caliber team, possibility to earn equity at Bright, private health insurance, access to cost-free mental health care, parental leave, access to top-tier mentorship programs, remote work, and a salary range of $15,000 - $20,000 MXN monthly gross.

", "Requirements": "

We\u0027re looking for someone who:

  • Has at least 1 year of experience in customer service.
  • Has SQL skills and database analysis experience.
  • Is concise and clear in communication (Spanish and English).
  • Is organized, comfortable with technology, and can adapt to rapid structural changes.
  • Is extremely patient and understanding.

Benefits include:

  • The opportunity to learn first-hand about the distributed generation regulatory scheme in México.
  • A fun, high-caliber team that trusts you and gives you the freedom to be brilliant.
  • Possibility to earn equity at Bright.
  • Private health insurance.
  • Access to cost-free mental health care.
  • Parental leave.
  • Access to top-tier mentorship programs.
  • Remote work.
  • Salary range: $15,000 - $20,000 MXN monthly gross.
", "Language": "en-US"}