Customer Experience Specialist

hace 4 semanas


Zapopan, Jalisco, México Sunwise Energy A tiempo completo

Sunwise Energy es un proveedor de servicios de instalación de energía solar y hogares inteligentes líder en la industria, ofreciendo soluciones de energía renovable integral a sus clientes. Integramos todas las facetas de la venta y la instalación de solares en casa para garantizar a nuestros clientes la mejor calidad de servicio y mantenimiento.

Responsabilidades principales

  1. Responder de manera oportuna y precisa a todas las consultas, asegurando que los registros estén actualizados.
  2. Colaborar con otros departamentos para resolver problemas complejos, como retrasos en la instalación o defectos de productos.
  3. Reaching out a los clientes de manera proactiva para recopilar retroalimentación y mejorar su experiencia general.
  4. Preparar informes sobre interacciones con clientes, métricas de satisfacción y problemas recurrentes.
  5. Desarrollar y mantener una comprensión profunda de nuestros productos y servicios para ofrecer asistencia experta.
  6. Fomentar relaciones fuertes y positivas con los clientes.

Requisitos

  • Experiencia de 2+ años en un rol de atención al cliente o experiencia en el cliente.
  • Dominio profesional del inglés (C1+).
  • Habilidades de comunicación excelentes, tanto escritas como orales.
  • Habilidades de resolución de problemas y toma de decisiones sólidas.
  • Empatía y mentalidad centrada en el cliente.
  • Capacidad para trabajar en un entorno de alta velocidad.
  • Familiaridad con herramientas de gestión de relaciones con clientes (CRM) es un plus.
  • Administración del tiempo.

Beneficios

  • Bono de Navidad.
  • Vacaciones.
  • Seguro médico de mayor cobertura.
  • Días federales de Estados Unidos.
  • Vales para compras de alimentos.

Lugar de trabajo

Posición en sitio.

Enrique Gomez Carrillo #5612, Vallarta Universidad.

Tipo de puesto: Tiempo completo, Por tiempo indeterminado.

Sueldo: $12,500.00 - $14,000.00 al mes.

Lugar de trabajo: Empleo presencial.



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