Customer Experience Specialist
hace 4 semanas
Sunwise Energy es un proveedor de servicios de instalación de energía solar y hogares inteligentes líder en la industria, ofreciendo soluciones de energía renovable integral a sus clientes. Integramos todas las facetas de la venta y la instalación de solares en casa para garantizar a nuestros clientes la mejor calidad de servicio y mantenimiento.
Responsabilidades principales
- Responder de manera oportuna y precisa a todas las consultas, asegurando que los registros estén actualizados.
- Colaborar con otros departamentos para resolver problemas complejos, como retrasos en la instalación o defectos de productos.
- Reaching out a los clientes de manera proactiva para recopilar retroalimentación y mejorar su experiencia general.
- Preparar informes sobre interacciones con clientes, métricas de satisfacción y problemas recurrentes.
- Desarrollar y mantener una comprensión profunda de nuestros productos y servicios para ofrecer asistencia experta.
- Fomentar relaciones fuertes y positivas con los clientes.
Requisitos
- Experiencia de 2+ años en un rol de atención al cliente o experiencia en el cliente.
- Dominio profesional del inglés (C1+).
- Habilidades de comunicación excelentes, tanto escritas como orales.
- Habilidades de resolución de problemas y toma de decisiones sólidas.
- Empatía y mentalidad centrada en el cliente.
- Capacidad para trabajar en un entorno de alta velocidad.
- Familiaridad con herramientas de gestión de relaciones con clientes (CRM) es un plus.
- Administración del tiempo.
Beneficios
- Bono de Navidad.
- Vacaciones.
- Seguro médico de mayor cobertura.
- Días federales de Estados Unidos.
- Vales para compras de alimentos.
Lugar de trabajo
Posición en sitio.
Enrique Gomez Carrillo #5612, Vallarta Universidad.
Tipo de puesto: Tiempo completo, Por tiempo indeterminado.
Sueldo: $12,500.00 - $14,000.00 al mes.
Lugar de trabajo: Empleo presencial.
-
Full Stack Customer Experience Specialist
hace 5 días
Zapopan, Jalisco, México Sunwise Energy A tiempo completoSunwise Energy es una empresa líder en energía solar que busca un Full Stack Customer Experience Specialist para su equipo de atención al cliente. En este rol, serás responsable de proporcionar una experiencia excepcional a nuestros clientes, desde la solicitud de cotización hasta la implementación del sistema solar.Descripción del trabajoComo Full...
-
Customer Experience Specialist
hace 2 semanas
Zapopan, Jalisco, México Sunwise Energy A tiempo completoSunwise Energy is a pioneering solar installation and smart home service provider, dedicated to delivering turnkey renewable energy solutions to its clients.A career at Sunwise Energy offers numerous opportunities for employees to enhance their skills, push boundaries, and realize their full potential. We invite passionate professionals to join our team if...
-
Product Director, Customer Experience Specialist
hace 4 semanas
Zapopan, Jalisco, México Oracle A tiempo completoAs a key member of Oracle’s product development division, you will analyze and integrate external customer specifications to drive product innovation. You will suggest and justify product directions and specifications, specifying, designing, and implementing moderate changes to existing software architecture. Your expertise will be crucial in building new...
-
Customer Experience Associate
hace 4 semanas
Zapopan, Jalisco, México Intugo A tiempo completoKey Responsibilities: Monitor daily GPS reports, report as required, identify accounts for management review, and maintain required standards.Expected Outcomes: Identify and prevent potential losses due to tampered or non-tracking vehicles.Requirements: High school equivalent, 2 years of customer service experience, and advanced English language...
-
User Experience Specialist
hace 4 semanas
Zapopan, Jalisco, México Oracle A tiempo completoOverviewAt Oracle, we are seeking a talented User Experience Specialist to partner with internal product teams on user interface design and usability. This key role engages with product teams throughout the product development lifecycle, from discovery to implementation.ResponsibilitiesAs a User Experience Specialist, you will design and lead complex...
-
Customer Experience Validation Manager
hace 2 semanas
Zapopan, Jalisco, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. - D44 A tiempo completoValidate Customer Experience and Drive Launch ReadinessAs a Program Manager with Amazon Devices Beta, you will play a key role in validating the customer experience for our products, ensuring they meet the highest standards of quality and reliability.We are seeking a strong Program Manager to help us build and execute programs to validate the customer...
-
Customer Service Specialist
hace 2 semanas
Zapopan, Jalisco, México Clever Ideas A tiempo completoClever Ideas is seeking a highly motivated Customer Service Specialist to join our team in an in-person role. This exciting opportunity allows you to leverage your exceptional communication skills and drive sales growth for an American company.About the RoleAs a key member of our call center team, you will be responsible for taking calls to execute sales of...
-
Cerby Experience Designer
hace 4 semanas
Zapopan, Jalisco, México Cerby A tiempo completo**About Cerby:**We're a company that believes in making everyone feel at home and cared for. Our goal is to create a fantastic experience for our Cerbenauts.**Job Summary:**We're seeking a highly skilled and experienced People Experience Specialist to join our team. This is a full-time position based in Guadalajara, Mexico.**Key Responsibilities:**Act as an...
-
Zapopan, Jalisco, México Oracle A tiempo completoOracle is seeking a Customer Support Specialist to join our global Service Desk team. This role requires remote, non-technical work on North America day shifts (5 days/week) with weekend rotation.Key Responsibilities:Act as the first point of contact for customers and triage their requestsTriage customer requests and engage technical teams and expertsCapture...
-
Senior Product Director
hace 5 días
Zapopan, Jalisco, México Oracle A tiempo completoOracle is seeking a highly skilled Senior Product Director to lead our customer experience initiatives. This role will play a critical part in shaping the future of our products and driving business growth.Estimated Salary: $180,000 - $250,000 per year.About the RoleWe are looking for an exceptional individual with a strong background in product management...
-
Java Development Specialist
hace 4 semanas
Zapopan, Jalisco, México Oracle A tiempo completo**Java Development Specialist**We are seeking a talented Java Development Specialist to join our team at Oracle. As a Java Development Specialist, you will be responsible for providing technical support to our Enterprise Customers and the Java Developer Community.Your primary focus will be on troubleshooting Java issues, working closely with customers and...
-
ERP Systems Specialist
hace 4 semanas
Zapopan, Jalisco, México Oracle A tiempo completoJob Responsibilities:We are seeking a highly skilled and experienced ERP Systems Specialist to join our team at Oracle. As an ERP Systems Specialist, you will be responsible for providing technical support and solutions to our customers. This includes resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical...
-
Technical Support Specialist
hace 4 semanas
Zapopan, Jalisco, México Oracle A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Oracle. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesProvide technical support to...
-
Database Patching Specialist
hace 5 días
Zapopan, Jalisco, México Oracle A tiempo completoOracle is seeking a highly skilled Database Patching Specialist to join our team. In this role, you will be responsible for ensuring the highest level of customer satisfaction by providing strategic technical support and creating automated technology to diagnose, document, and resolve/avoid customer issues.As a key member of our technical...
-
Data Integration Specialist
hace 5 días
Zapopan, Jalisco, México Oracle A tiempo completoJob Title:Data Integration Specialist\About the Job:We are seeking a highly skilled Data Integration Specialist to join our team. The successful candidate will be responsible for designing, implementing, and deploying Oracle Integration Cloud (OIC) solutions for our clients.\Key Responsibilities:Design and develop OIC integrations using strong PL SQL,...
-
Technical Support Specialist
hace 4 semanas
Zapopan, Jalisco, México Oracle A tiempo completoTechnical RequirementsWe are seeking a skilled Technical Support Specialist to join our team in Guadalajara, Mexico. The ideal candidate will have a minimum of 3 years of experience working as an IT Service Desk analyst and a proven track record of diagnosing and resolving general technical issues.Key ResponsibilitiesAs a Technical Support Specialist, you...
-
Pricing Specialist
hace 4 semanas
Zapopan, Jalisco, México Vantiva A tiempo completoPricing Specialist Job DescriptionWe are seeking a skilled Pricing Specialist to join our team at Vantiva. As a Pricing Specialist, you will play a critical role in facilitating and achieving our department's goal of 100% accurate and timely invoicing.Key Responsibilities:Review customer contract terms and conditions to ensure accurate pricing.Coordinate...
-
Pricing Specialist
hace 1 mes
Zapopan, Jalisco, México Vantiva Group A tiempo completoJob Title: Pricing SpecialistVantiva Supply Chain Solutions (SCS) is a leading provider of disc manufacturing, packaging, and distribution services. We are seeking an experienced Pricing Specialist to join our team.Job SummaryThe Pricing Specialist will work closely with internal and external customers to provide prompt and accurate service in facilitating...
-
Pricing Specialist
hace 4 semanas
Zapopan, Jalisco, México Vantiva A tiempo completoPricing Specialist Job DescriptionWe are seeking a skilled Pricing Specialist to join our team at Vantiva. As a Pricing Specialist, you will play a critical role in facilitating and achieving our department's goal of 100% accurate and timely invoicing.Key Responsibilities:Review customer contract terms and conditions to ensure accurate pricing.Coordinate...
-
Customer Service Collector Specialist
hace 4 días
Zapopan, Jalisco, México Intugo A tiempo completoAt Intugo, we are seeking a Customer Service Collector Specialist to join our team. In this role, you will be responsible for ensuring all complaints are acknowledged in a timely manner and maximizing customer satisfaction.Main Responsibilities:Provide exceptional customer supportInput all complaint information into the complaint systemDocument collector pro...