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Personal Service Manager

hace 2 meses


Playa del Carmen, Quintana Roo, México Etéreo A tiempo completo
Position Overview

As a vital member of the Etéreo team, the role of the Butler is centered around delivering exceptional service and ensuring that every guest's experience is memorable and seamless.

Key responsibilities include:

  • Guest Experience Management: Ensure that the guest journey aligns with the highest standards of quality and service from arrival to departure.
  • Documentation Preparation: Organize all necessary paperwork, including registration forms, spa appointments, and dining confirmations to facilitate efficient check-in and check-out processes.
  • Guest Preferences: Accurately record and communicate guest preferences to relevant departments for personalized service.
  • Guest Assistance: Escort guests to their accommodations, dining venues, and spa facilities, ensuring a warm and welcoming experience.
  • Complaint Resolution: Address any guest concerns promptly and professionally, maintaining a positive atmosphere.
  • Billing Accuracy: Ensure that billing arrangements are handled according to established policies and procedures.
  • Log Maintenance: Document any irregularities or discrepancies in the departmental logbook and report them to management.
  • Farewell Service: Process guest check-outs and extend a gracious farewell.
  • Information Ambassador: Provide guests with information about reservations, amenities, local attractions, and dining options as needed.
  • Reception Management: Maintain an organized reception area, ensuring all materials and supplies are readily available.
  • Facility Familiarity: Be knowledgeable about all Etéreo facilities to assist and promote services effectively.
  • Interdepartmental Collaboration: Foster excellent relationships within the Front Office and other hotel departments to ensure smooth operations.
  • Additional Duties: Perform other tasks as assigned by management.
Requirements

  • Proficient in English
  • Competency in Spanish is preferred
  • Experience in luxury hotel environments is advantageous
About Etéreo

Etéreo is renowned for its unique approach to luxury hospitality, offering guests an unparalleled experience through exquisite design, exceptional cuisine, and innovative wellness services. With a commitment to creating unforgettable memories, we invite you to explore the beauty and elegance that define our brand.