Hospitality Coordinator
hace 7 días
Overview
Maintain the highest level of service quality for our guests by ensuring a seamless and enjoyable stay. This role involves coordinating room assignments, managing reservations, and providing exceptional customer service.
About Marriott International, Inc.
Marriott International is a leading global hospitality company with over 7,000 properties in more than 131 countries. We are committed to delivering an unparalleled guest experience, driving innovation, and fostering a culture of inclusivity and respect.
Responsibilities
The Hospitality Coordinator will be responsible for:
- Room Assignments: Coordinate room assignments based on guest preferences, loyalty program status, and other factors to ensure maximum satisfaction.
- Reservations Management: Review and manage reservations to prevent overbookings, cancellations, and other issues that may impact guest satisfaction.
- Customer Service: Provide exceptional customer service to resolve any guest complaints or concerns in a professional and courteous manner.
- Communication: Maintain effective communication with front desk staff, housekeeping, and other departments to ensure seamless coordination and efficient operations.
Requirements
To be successful as a Hospitality Coordinator, you will need:
- High School Diploma or Equivalent: A high school diploma or equivalent is required. Relevant work experience in hospitality or a related field is preferred.
- Excellent Communication Skills: Strong verbal and written communication skills are essential for this role.
- Attention to Detail: You must have a keen eye for detail to ensure accurate room assignments, reservations management, and customer service.
- Teamwork: Ability to work effectively in a team environment, collaborating with front desk staff, housekeeping, and other departments.
Estimated Salary: $35,000 - $50,000 per year, depending on location and experience.
Benefits: Our comprehensive benefits package includes health insurance, retirement plans, paid time off, and opportunities for career growth and development.
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