Customer Service Representative

hace 6 días


Nuevo Laredo, Tamaulipas, México Emerson Electric A tiempo completo

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Emerson Electric. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring timely and accurate processing of customer orders from booking to invoicing.

Key Responsibilities

  • Receive and book customer purchase orders in a timely and accurate manner
  • Respond to all customer inquiries within 24 hours, providing clear and concise information
  • Ensure all orders are accurately entered to meet product specifications, agreed delivery times, certifications, and documentation requirements
  • Collaborate with cross-functional teams to ensure timely entry, release from holds, scheduling, and execution of orders
  • Provide customers with order status updates at every stage, ensuring transparency and communication
  • Prioritize order execution by working closely with planners, buyers, and the plant to meet customer requirements
  • Proactively handle order backlogs and follow up on commitments and delivery achievements with relevant teams
  • Efficiently handle change order and cancellation requests
  • Support all inquiries related to orders from quoting and booking through invoicing
  • Assist with return material requests as needed
  • Provide after-sales support to ensure customer satisfaction
  • Monitor project progress and address potential issues proactively
  • Propose process improvements and implement corrective actions effectively
  • Analyze risks and opportunities to optimize outcomes
  • Strive to improve delivery service levels continuously

Requirements

  • Bachelor's degree in a business-related field or equivalent experience
  • 3+ years of demonstrated experience supporting customers
  • Bilingual (English and Spanish)
  • Experience using Oracle is preferred but not required

Preferred Qualifications

  • Ability to multitask and handle competing priorities efficiently
  • Ability to work independently and resolve issues without clear direction
  • Excellent oral and written communication abilities; use tact and good judgment in all interactions

About Emerson Electric

Emerson Electric is a leading global technology and engineering company that provides innovative solutions for customers in a wide range of industries. We are committed to delivering exceptional customer experiences and driving business growth through our people, products, and services.



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