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We are seeking a highly skilled and customer-focused individual to join our team as a Retail Service Agent. As a key member of our operations team, you will be responsible for providing exceptional customer service, handling administrative tasks, and ensuring the smooth operation of our front-line services.
Key Responsibilities- Customer Service: Provide excellent customer service to our clients, responding to their inquiries, resolving issues, and offering solutions to meet their needs.
- Administrative Tasks: Perform various administrative duties, including data entry, package handling, and coordination with other teams.
- Operational Support: Assist in the maintenance of our facilities, ensuring a clean and organized work environment.
- Sales and Service: Identify opportunities to upsell and cross-sell our services, promoting our products and solutions to customers.
- Communication: Develop and maintain effective communication with customers, colleagues, and other stakeholders, ensuring seamless collaboration and issue resolution.
- Education: High School degree or equivalent.
- Language: Proficiency in English.
- Experience: Minimum 2 years of experience in customer service, with a focus on sales and administration.
- Skills: Ability to lift 75 lbs, accuracy and attention to detail, planning and organizing skills, interpersonal skills, problem-solving skills, and good communication and human relations skills.
