Senior Customer Experience Vendor Manager, LATAM
hace 4 días
We're a passionate community of anime and manga fans, and we're on a mission to help everyone belong. Our team is dedicated to delivering the art and culture of anime to our fans around the world.
About the RoleWe're seeking a Senior Customer Experience Vendor Manager to join our team in LATAM. As a key member of our Customer Experience team, you'll be responsible for managing relationships with our Customer Experience partners and developing a business support strategy to ensure our operations team is ready for launches, product and service changes.
Key Responsibilities- Develop a long-term operational strategy and support model, and lead weekly/quarterly business reviews.
- Work with CX Leadership to develop a vendor management strategy.
- Assess and analyze vendor performance and KPIs, partnering with partners to define a strategy to improve quality and operational efficiency.
- Create, manage, and update contracts with vendors.
- Collaborate with Knowledge Management, Learning & Development, and Trust & Safety to manage vendor performance audits.
- Define a strategy for partner footprint.
- Partner with Workforce Management to develop important metrics that guarantee operations are staffed, and hold vendors accountable to predetermined staffing requirements.
- Collaborate with teams across all levels of employees.
- Stay up-to-date on Customer Experience best practices and technologies, and industry trends.
- 8+ years of experience in Customer Experience vendor management.
- Written and spoken proficiency in Spanish and English.
- Prior experience launching new BPO operations.
- Experience working with off-shore operations.
- Experience establishing procedures to ensure client satisfaction across initiatives.
- Experience with Zendesk, Microsoft Office, and Google products.
- Experience making data-informed decisions.
- Experience working with an international organization.
We're committed to living and modeling our values in all that we do. We value:
- Courage: We believe that when we overcome fear, we enable our best selves.
- Curiosity: We're curious, which is the gateway to empathy, inclusion, and understanding.
- Service: We serve our community with humility, enabling joy and belonging for others.
- Kaizen: We have a growth mindset committed to constant forward progress.
We're an equal opportunity employer and value diversity at Crunchyroll. We're committed to creating an inclusive environment where everyone feels welcome and valued. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
-
Ciudad de México, Ciudad de México Crunchyroll A tiempo completoAbout CrunchyrollWe're a global community of anime and manga fans, and we're passionate about delivering the best possible experience for our members. As a Senior Customer Experience Vendor Manager, you'll play a key role in shaping our customer experience strategy and ensuring that our vendors meet our high standards.About the RoleYou'll be responsible for...
-
Senior Customer Experience Vendor Manager, LATAM
hace 1 semana
Ciudad de México, Ciudad de México Crunchyroll A tiempo completoAbout CrunchyrollWe're a global community of anime and manga fans, and we're passionate about delivering the art and culture of anime to our audience. Our mission is to help everyone belong, and we're committed to creating a welcoming and inclusive environment for all.As a leading streaming service, we offer a wide range of anime and manga content to over...
-
Senior Customer Experience Vendor Manager
hace 1 semana
Ciudad de México, Ciudad de México Crunchyroll A tiempo completoAbout CrunchyrollWe are a global community of anime and manga fans, and we're passionate about delivering the art and culture of anime to our audience. Our mission is to help everyone belong, and we're committed to creating a welcoming and inclusive environment for all.As a Senior Customer Experience Vendor Manager at Crunchyroll, you will play a critical...
-
Senior Customer Experience Vendor Manager, LATAM
hace 3 semanas
Ciudad de México, Ciudad de México Crunchyroll A tiempo completoAbout CrunchyrollWe're a global community of anime and manga fans, and we're passionate about delivering the art and culture of anime to our members. Our mission is to help everyone belong, and we're committed to creating a welcoming and inclusive environment for all.As a Senior Customer Experience Vendor Manager, you'll play a key role in managing our...
-
Senior Customer Experience Vendor Manager
hace 3 semanas
Ciudad de México, Ciudad de México Crunchyroll A tiempo completoAbout CrunchyrollWe're a global community of anime and manga fans, and we're passionate about delivering the best possible experience for our members. As a Senior Customer Experience Vendor Manager, you'll play a key role in shaping our customer experience strategy and ensuring that our operations team is ready for launches, product, and service...
-
Vendor Development Manager LATAM
hace 3 semanas
Ciudad de México, Ciudad de México TD SYNNEX A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Vendor Development Manager to lead the strategic growth plan for Cisco Security in the LATAM territory. As a key member of our team, you will be responsible for developing and executing business strategies to drive growth, increase market share, and deliver value to our customers.Key...
-
Vendor Development Manager LATAM
hace 4 semanas
Ciudad de México, Ciudad de México TD SYNNEX A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Vendor Development Manager to lead our strategic growth initiatives in the LATAM territory for Cisco Security. As a key member of our team, you will be responsible for developing and executing business growth plans, building strong relationships with vendors, and driving revenue growth.Key...
-
Vendor Development Manager LATAM
hace 3 días
Ciudad de México, Ciudad de México TD SYNNEX A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Vendor Development Manager to lead our strategic growth initiatives in the LATAM region, focusing on the Security line. The ideal candidate will have a strong background in business development, leadership, and communication, with a proven track record of driving growth and building strong...
-
Senior Manager of Procurement and Vendor Relations
hace 3 semanas
Ciudad de México, Ciudad de México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completoAbout the RoleServicios Comerciales Amazon México S. de R.L. de C.V. is seeking a seasoned executive to lead our Vendor Management team as the Manager of Procurement and Vendor Relations. This is a critical role that requires a strategic thinker with a proven track record of driving business growth, developing high-performing teams, and building strong...
-
Senior Program Manager, Customer Experience
hace 3 días
Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a Senior Program Manager to join our Customer Experience Program team with Customer Service at Amazon.com.mx. The ideal candidate will work relentlessly to identify opportunities to improve the customer experience and lead strategic and tactical actions to achieve that goal.Key ResponsibilitiesAct as the point of contact for CS...
-
Senior Program Manager, Customer Experience
hace 3 semanas
Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleServicios Comerciales Amazon Mexico S. de R.L. de C.V. is seeking a highly skilled Senior Program Manager to join our Customer Experience Program team. As a key member of our team, you will be responsible for identifying opportunities to improve the customer experience and leading strategic and tactical actions to achieve this goal.Key...
-
Senior Program Manager, Customer Experience
hace 1 mes
Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Program Manager to join our Customer Experience Program team at Servicios Comerciales Amazon Mexico S. de R.L. de C.V. The ideal candidate will work closely with cross-functional teams to identify opportunities to improve the customer experience and lead strategic and tactical actions to achieve this...
-
International Expansion Vendor Manager
hace 1 mes
Ciudad de México, Ciudad de México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Vendor Manager to join our International Expansion team at Servicios Comerciales Amazon México S. de R.L. de C.V. in Mexico City, DIF, MEX.Key ResponsibilitiesVendor Education and Relationship Building: Educate vendors on new country opportunities and build and maintain relationships with senior...
-
Benefits Manager, LATAM, Benefits eXperience
hace 3 días
Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleAmazon is seeking an experienced Benefits Manager to join our LATAM Benefits team. This role will be based in Mexico and will partner with internal stakeholders and external partners to design and deliver employee benefits programs.The ideal candidate will have a strong background in global benefits development, administration, and governance,...
-
International Expansion Vendor Manager
hace 1 mes
Ciudad de México, Ciudad de México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a highly skilled Vendor Manager to join our International Expansions team. As a key member of our team, you will be responsible for working with top vendors around the world to drive our direct import business for emerging countries.Key ResponsibilitiesDevelop and implement inventory management strategies to optimize customer...
-
International Expansion Vendor Manager
hace 3 días
Ciudad de México, Ciudad de México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a highly skilled Vendor Manager to join our International Expansions team. As a key member of our team, you will be responsible for driving our direct import business in emerging countries.Key responsibilities include:Developing and implementing inventory management strategies to optimize customer experienceBuilding and...
-
Senior Import Manager
hace 6 días
Ciudad de México, Ciudad de México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a highly experienced and skilled Senior Import Manager to join our International Expansions team. As a key member of our team, you will be responsible for driving our direct import business for emerging countries, working closely with top vendors around the world to optimize customer experience.Key ResponsibilitiesDevelop and...
-
Customer Success Manager
hace 3 días
Ciudad de México, Ciudad de México Qantev A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our Sales team in LATAM. As a key member of our team, you will play a critical role in ensuring that our customers achieve their desired outcomes and derive maximum value from our AI-driven solutions.Key ResponsibilitiesDevelop and execute comprehensive onboarding plans for new...
-
Senior Category Manager
hace 1 mes
Ciudad de México, Ciudad de México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Senior Category Manager to lead our Vendor Management team in Mexico. As a key member of our Retail team, you will be responsible for driving business growth, developing and executing strategic plans, and building strong relationships with vendors.Key ResponsibilitiesManage a full P&L, including...
-
Senior Manager Consulting Practice LATAM
hace 7 días
Ciudad de México, Ciudad de México Red Hat Brasil LTDA. (f.k.a. RH Brasil Sistemas LTDA.) A tiempo completoSenior Manager Consulting Practice LATAMRed Hat Brasil LTDA. (f.k.a. RH Brasil Sistemas LTDA.) is seeking a Senior Manager to lead the Consulting Practice in LATAM. As a key member of our team, you will be responsible for guiding and running our consulting services business across the region.Key Responsibilities:Manage the financial performance of the...