Senior Customer Success Director

hace 1 mes


Ciudad de México, Ciudad de México Gigamon A tiempo completo

Gigamon is a leading provider of deep observability solutions that help the largest and most complex organizations protect their hybrid networks and data.

We are seeking an experienced Senior Customer Success Director to join our team, responsible for driving the success of our customers through effective communication, alignment of team deliverables, and continuous process evaluation and improvement.

Key Responsibilities:

  • Develop and implement customer success strategies to drive growth and retention
  • Lead a team of Customer Success Managers to ensure successful customer onboarding, adoption, and expansion
  • Collaborate with internal stakeholders to align team capabilities with customer needs
  • Monitor and improve customer satisfaction and key performance indicators (KPIs)
  • Act as a point of escalation for customer issues and complaints
  • Advocate for customer interests to influence product development and enhancements

Requirements:

  • BA/BS quantitative or technical degree or equivalent
  • 5+ years experience managing customer-facing teams
  • Proven track record in coordinating internal departments and resources to solve complex customer support problems
  • Experience developing and holding teams accountable to KPIs relevant to the team and business need

What We Offer:

  • A competitive salary of $120,000 - $180,000 per year, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
  • The opportunity to work with a talented team of professionals and contribute to the success of a leading technology company

About Us:

Gigamon is a Great Place to Work certified company, committed to fostering a diverse, equitable, and inclusive workplace. We believe in celebrating and respecting people with diverse backgrounds, skills, perspectives, and experiences.



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