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IT Support Specialist
hace 2 meses
About the Role
We are seeking a highly skilled IT Support Specialist to join our team at BetterCloud. As a key member of our technical operations team, you will be responsible for providing world-class support to our employees and ensuring the smooth operation of our cloud infrastructure.
Key Responsibilities
- Provide technical support to employees across various operating systems, SaaS applications, mobile platforms, and office networking.
- Assist with the IT needs of our employees in India and Ukraine, including onboarding and provisioning software and hardware.
- Support security efforts by enhancing security policies and compliance, and maintaining security certifications.
- Identify and automate manual processes to improve speed, consistency, security, accuracy, and to free up time for strategic initiatives.
- Maintain office infrastructure, including video conferencing equipment, phones, printers, and network gear.
- Contribute to help desk documentation and maintain inventory of BetterCloud-owned technology.
Requirements
- Minimum 1 year experience providing support in a corporate environment.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Experience with automation tools, such as RPA, iPaaS, and workflow platforms.
- Knowledge of identity management and MDM solutions.
What We Offer
- Hybrid work model with up to 2 days per week working from home.
- Generous PTO policy and paid mental health days.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Financial wellness support and one-time WFH stipend.
