Collections Specialist

hace 2 semanas


Ciudad de México, Ciudad de México AIG A tiempo completo
Collections Analyst

About the Role:

American International Group, Inc. (AIG) is a leading global insurance organization seeking a skilled Collections Analyst to join our team. As a Collections Analyst, you will play a critical role in managing premium receivables, providing exceptional customer service, and collaborating with cross-functional teams to drive business growth.

Key Responsibilities:

  • Manage collection activities for assigned accounts, brokers, and agents, ensuring timely and accurate premium payments.
  • Provide proactive customer service, resolving issues related to premium payments, invoicing, and other collection-related matters.
  • Prepare and analyze monthly cash flow reports for premium receivables, identifying trends and areas for improvement.
  • Collaborate with internal stakeholders to resolve complex collection issues and implement process improvements.
  • Perform prior cancellation of policies outside of agreement and reconcile special accounts.
  • Monitor and apply stand-alone cash, ensuring accurate and timely processing.
  • Support general ledger account analysis and provide insights to drive business decisions.
  • Process cancellation and reinstatement notices, communicating with producers and distribution teammates as needed.
  • File and organize collections department information, ensuring compliance with regulatory requirements.
  • Support financial internal and external audits, providing accurate and timely information.

Requirements:

  • Bachelor's degree in Business or a related field of study.
  • At least 1 year of experience in the insurance industry, with a focus on collections and cash flow management.
  • Excellent negotiation, communication, and analytical skills.
  • Proactive, resilient, and customer-focused approach.
  • Proficient in MS Office suite, particularly Excel, and able to learn new systems quickly.

About AIG:

AIG is a global leader in commercial and personal insurance solutions, with a 100-year legacy of innovation and customer service. We offer a range of benefits, including flexible work arrangements, diversity and inclusion learning, and employee resource groups. Join our team and be part of a culture that values diversity, inclusion, and belonging.

Equal Opportunity Employer:

AIG is an equal opportunity employer, committed to creating a culture of belonging and inclusion. We provide equal opportunity to all qualified individuals, regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.


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