Collections Specialist

hace 9 horas


Ciudad de México, Ciudad de México AIG A tiempo completo
Collections Analyst

About the Role:

American International Group, Inc. (AIG) is seeking a skilled Collections Analyst to join our team. As a Collections Analyst, you will play a critical role in managing premium receivables, providing customer service, and resolving issues related to premium payments.

Key Responsibilities:

  • Manage collection activities for assigned accounts, brokers, and agents.
  • Provide exceptional customer service, resolving issues related to premium payments, such as unrecognized charges, duplicate charges, and invoicing discrepancies.
  • Prepare and analyze monthly cash flow reports for premium receivables.
  • Reconcile and administer special accounts, ensuring accurate and timely processing.
  • Collaborate with collections projects and perform prior cancellations of policies outside of agreements.
  • Analyze and oversee the proper registration of all payment transactions for assigned accounts/agents.
  • Generate manual invoices for managed accounts or system incidents.
  • Prepare reports corresponding to assigned portfolios.
  • Identify deposits in concentrator accounts for entry and application.
  • Monitor and apply stand-alone cash.
  • Perform general ledger account analysis.
  • Process cancellation and reinstallation notices.
  • Communicate and train producers and distribution teammates.
  • File and organize collections department information as required.
  • Support financial internal and external audits.
  • Back up and support other collection team members in matters related to collections.

Requirements:

  • Bachelor's degree in Business or a related field of study.
  • At least 1 year of experience in the insurance industry, with relevant work-related responsibilities.
  • Negotiation skills.
  • Proactive and resilient.
  • Excellent customer service skills.
  • Productivity improvement skills.
  • Excellent written and verbal communication skills.
  • Analytical skills and attention to detail.
  • Excellent teamwork skills.
  • Conflict management skills.
  • Basic or intermediate English language skills.
  • Proficient in MS Office suite products, especially Excel and Word.

About AIG:

AIG is a leading global insurance organization, providing a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in over 80 countries and jurisdictions. We are committed to creating a culture of belonging, fostering diversity and inclusion, and providing opportunities for growth and development.

Benefits:

AIG offers a range of employee benefits and resources, including flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups (ERGs). We also provide a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge.

Equal Opportunity Employer:

AIG is an Equal Opportunity Employer, committed to providing equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.


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