L2 Production Support Specialist
hace 2 semanas
Job Summary:
We are seeking a highly skilled L2 Production Support Specialist to join our team at Capgemini. As a key member of our technical support team, you will be responsible for providing timely and responsive support to our clients, ensuring the smooth operation of our production systems.
Key Responsibilities:
- Provide level 2 technical support to clients, troubleshooting and resolving complex technical issues related to our production systems.
- Collaborate with cross-functional teams, including development and senior stakeholders, to drive solutions and improve system performance.
- Develop and maintain knowledge of our production systems, including SQL, Unix, and Shell Scripting.
- Monitor system performance and identify areas for improvement, implementing changes as needed.
- Work closely with the development team to ensure timely and effective resolution of technical issues.
Requirements:
- Experience as a level 2 support engineer, with a strong background in technical support and troubleshooting.
- Excellent communication and interpersonal skills, with the ability to articulate complex technical information to both technical and non-technical stakeholders.
- ITIL Process experience, with a strong understanding of Service Management and Knowledge Management.
- Hands-on experience with SQL, Unix, and Shell Scripting, with a strong understanding of system performance and optimization.
- Ability to work in a fast-paced environment, with a strong focus on quality and results.
What We Offer:
- A competitive compensation and benefits package.
- A collaborative and dynamic work environment, with opportunities for growth and development.
- A chance to work with a talented team of professionals, with a strong focus on innovation and excellence.
About Capgemini:
Capgemini is a global leader in consulting, technology, and outsourcing services. We help our clients transform and succeed in a rapidly changing world. Our team of experts works with clients to identify and solve complex business problems, leveraging our expertise in technology, innovation, and business process management.
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