L2 Production Support Specialist

hace 2 semanas


Ciudad de México, Ciudad de México Capgemini A tiempo completo

Job Summary:

We are seeking a highly skilled L2 Production Support Specialist to join our team at Capgemini. As a key member of our technical support team, you will be responsible for providing timely and responsive support to our clients, ensuring the smooth operation of our production systems.

Key Responsibilities:

  • Provide level 2 technical support to clients, troubleshooting and resolving complex technical issues related to our production systems.
  • Collaborate with cross-functional teams, including development and senior stakeholders, to drive solutions and improve system performance.
  • Develop and maintain knowledge of our production systems, including SQL, Unix, and Shell Scripting.
  • Monitor system performance and identify areas for improvement, implementing changes as needed.
  • Work closely with the development team to ensure timely and effective resolution of technical issues.

Requirements:

  • Experience as a level 2 support engineer, with a strong background in technical support and troubleshooting.
  • Excellent communication and interpersonal skills, with the ability to articulate complex technical information to both technical and non-technical stakeholders.
  • ITIL Process experience, with a strong understanding of Service Management and Knowledge Management.
  • Hands-on experience with SQL, Unix, and Shell Scripting, with a strong understanding of system performance and optimization.
  • Ability to work in a fast-paced environment, with a strong focus on quality and results.

What We Offer:

  • A competitive compensation and benefits package.
  • A collaborative and dynamic work environment, with opportunities for growth and development.
  • A chance to work with a talented team of professionals, with a strong focus on innovation and excellence.

About Capgemini:

Capgemini is a global leader in consulting, technology, and outsourcing services. We help our clients transform and succeed in a rapidly changing world. Our team of experts works with clients to identify and solve complex business problems, leveraging our expertise in technology, innovation, and business process management.



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