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L2 Production Support Engineer
hace 2 meses
About the Role:
We are seeking a highly skilled L2 Production Support Engineer to join our team at Capgemini. As a key member of our support team, you will be responsible for providing technical support and troubleshooting services to our clients.
Key Responsibilities:
- Provide technical support and troubleshooting services to clients via phone, email, and remote access.
- Collaborate with cross-functional teams, including development and operations teams, to resolve complex technical issues.
- Develop and maintain technical documentation, including knowledge base articles and user guides.
- Participate in on-call rotations to provide 24/7 support to clients.
- Stay up-to-date with industry trends and emerging technologies to improve technical skills and knowledge.
Requirements:
- 2+ years of experience in a technical support role, preferably in a production support environment.
- Strong technical skills, including experience with SQL, Unix, and Shell Scripting.
- Excellent communication and problem-solving skills, with the ability to articulate complex technical issues to non-technical stakeholders.
- ITIL Process experience, including Service Management, Knowledge Management, and Incident Management.
- Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines.
What We Offer:
- A competitive compensation and benefits package.
- Opportunities for professional growth and development, including training and certification programs.
- A collaborative and dynamic work environment, with a focus on teamwork and innovation.
- Recognition and rewards for outstanding performance and contributions to the team.
About Capgemini:
Capgemini is a global leader in consulting, technology, and outsourcing services. We help our clients transform and succeed in a rapidly changing world. Our team of experts works with clients to identify and solve complex business problems, leveraging our expertise in technology, innovation, and operations.
Why Join Us:
- Capgemini is a place where you can grow your career and make a real impact on our clients' businesses.
- We offer a collaborative and dynamic work environment, with a focus on teamwork and innovation.
- Our team is passionate about delivering exceptional results and making a difference in the world.
