IT Support Director

hace 3 semanas


Xico, México Citi A tiempo completo
About the Role

We are seeking an experienced IT Support Director to join our team at Citi, a leading global financial services company. As a key member of our Applications Support team, you will be responsible for managing one or more support teams and providing holistic view of the production environment.

Key Responsibilities:

  • Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure.
  • Perform controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate.
  • Contribute to formulation of strategies for apps support and other functional areas.
  • Manage customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders.

Requirements

To succeed in this role, you will need:

  • 6-10 years experience in an Apps Support role, preferably with people management experience.
  • Highly assertive communications skills, commanding personality.
  • Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication.
  • Effectively share information with other support team members and with other technology teams.
  • Ability to plan and organize workload.

Benefits

We offer a competitive salary of $100,000 - $120,000 per annum, plus a range of benefits, including health insurance, retirement savings plan, and paid time off.

About Citi

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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