IT Operations Analyst II

hace 2 meses


Santiago de Querétaro, Querétaro de Arteaga, México TE Connectivity A tiempo completo
Job Overview

At TE Connectivity, you will have the opportunity to work with a diverse team of professionals to create a safer, more sustainable, and connected world. Our IT Operations Teams play a critical role in supporting the installation and configuration of computer systems and data centers, as well as ongoing maintenance and troubleshooting.

Key Responsibilities
  • Support hardware installation and configuration, and ongoing maintenance of computer systems and data centers.
  • Monitor and troubleshoot equipment, and assist with logging and documentation.
  • Coordinate, diagnose, and troubleshoot employee issues with personal computers, mobile devices, printers, and related systems.
  • Provide support services to employees with technical problems and information technology issues involving desktop, laptop, or network services.
  • Develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support.
  • Responsible for IT and cybersecurity local audits, and compliance with IT and business policies, procedures, and service guidelines.
Requirements

Education: Bachelor's Degree in Computer Systems Engineering or related field.

Minimum experience: 3-5 years experience as an IT Analyst.

Languages: Advanced/Fluent English.

Competencies

Technical skills:

  • Network
  • Telecomm
  • Structured Cabling
  • Windows
  • Milestone
  • Infinias
  • Mobile devices
  • Office 365
  • Backup tapes handling
  • PC Support

Soft skills:

  • Problem Solving
  • Priority setting
  • Action Oriented
  • Approachability
  • Drive for results
  • Customer Service
  • Communication Skills


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