IT Operations Analyst II
hace 2 meses
At TE Connectivity, you will have the opportunity to work with a diverse team of professionals to create a safer, more sustainable, and connected world. Our IT Operations Teams play a critical role in supporting the installation and configuration of computer systems and data centers, as well as ongoing maintenance and troubleshooting.
Key Responsibilities- Support hardware installation and configuration, and ongoing maintenance of computer systems and data centers.
- Monitor and troubleshoot equipment, and assist with logging and documentation.
- Coordinate, diagnose, and troubleshoot employee issues with personal computers, mobile devices, printers, and related systems.
- Provide support services to employees with technical problems and information technology issues involving desktop, laptop, or network services.
- Develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support.
- Responsible for IT and cybersecurity local audits, and compliance with IT and business policies, procedures, and service guidelines.
Education: Bachelor's Degree in Computer Systems Engineering or related field.
Minimum experience: 3-5 years experience as an IT Analyst.
Languages: Advanced/Fluent English.
CompetenciesTechnical skills:
- Network
- Telecomm
- Structured Cabling
- Windows
- Milestone
- Infinias
- Mobile devices
- Office 365
- Backup tapes handling
- PC Support
Soft skills:
- Problem Solving
- Priority setting
- Action Oriented
- Approachability
- Drive for results
- Customer Service
- Communication Skills
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