Customer Service Representative

hace 2 meses


Guadalajara, Jalisco, México At&T Mexico A tiempo completo

Job Summary:

We are seeking a skilled Customer Service Representative to join our team as a Bilingual Collections Specialist. In this role, you will be responsible for effectively communicating with customers to resolve their billing and collection issues.

About the Role:

This is a full-time position requiring 100% attendance in our office. You will work Monday through Friday from 7:00 am to 9:15 pm CST, with weekends off. The successful candidate will have advanced conversational English skills, personal computer experience with Microsoft Windows and Office, and previous experience in customer care, billing, collections, or similar roles.

Key Responsibilities:

  • Provide exceptional customer service to resolve billing and collection issues over the phone
  • Achieve collection goals by providing timely and effective communication to customers
  • Use negotiation skills to find mutually beneficial solutions for both AT&T and customers
  • Process general billing support, including clarifying doubts, orders, and complaints regarding overdue payments or fees
  • Utilize a personal computer to take notes and research billing questions while engaging with customers on the phone

Salary and Benefits:

The monthly base salary for this position is MXN$18,225 (before taxes). Additionally, you will receive monthly grocery vouchers of MXN$1,519 every 14 days and restaurant vouchers of MXN$1,216 every 14 days. As an AT&T Mexico employee, you will also enjoy life insurance, vacation days, onsite medical, and other benefits.

What We Offer:

  • A competitive monthly base salary of MXN$18,225
  • Monthly grocery vouchers of MXN$1,519 every 14 days
  • Monthly restaurant vouchers of MXN$1,216 every 14 days
  • Life insurance
  • Vacation days, plus three personal days, onsite medical, and more
  • 50% discount on five lines of AT&T Wireless service
  • Paid training starting from your first day of training, including meal and grocery vouchers

Location: Guadalajara, Jalisco, Mexico



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